Field Service Dispatcher

Position description:

As a Field Service Dispatcher, you would be responsible for dispatching Reynolds and Reynolds Field Service Technicians to customer sites when system problems occur. You will handle a high volume of calls from customers, technicians, and other Reynolds and Reynolds personnel who are reporting hardware problems with customer-owned equipment. In addition to that, you will also take parts and supply orders for all of our affiliate companies. This full time position will also have ongoing departmental projects that could include duties such as scanning and filing important customer paperwork and auditing of parts and equipment orders.

All Dispatchers have paid, on-call responsibilities after normal business hours. On-call duty is approximately one week per month.

Requirements:

• Ability to work Monday-Friday 9:00am-6:00pm
• High School diploma
• Excellent verbal communication skills
• Friendly, positive and at least somewhat outgoing. Able to interact well with others in person and over the phone.
• Detail oriented and ability to multi-task
• Bilingual is a plus
• Experience with Microsoft Word and Excel
• Ability to be on an on-call rotation

Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.