Field Service Dispatcher

As a Field Service Dispatcher, you would be responsible for dispatching Reynolds and Reynolds Field Service Technicians to customer sites when system problems occur. You will handle a high volume of calls from customers, technicians, and other Reynolds and Reynolds personnel who are reporting hardware problems with customer-owned equipment. In addition to that, you will also take parts and supply orders for all of our affiliate companies. This full time position will also have ongoing departmental projects that could include duties such as scanning and filing important customer paperwork and auditing of parts and equipment orders. All Dispatchers have paid, on-call responsibilities after normal business hours. On-call duty is approximately one week per month. Requirements: Ability to work Monday-Friday 9:00am-6:00pm High School diploma Excellent verbal communication skills Friendly, positive and at least somewhat outgoing. Able to interact well with others in person and over the phone. Detail oriented and ability to multi-task Bilingual is a plus Experience with Microsoft Word and Excel Ability to be on an on-call rotation Benefits: Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. What We Do At Reynolds Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe. With products in over 70% of U.S. dealerships, Reynolds features the industrys only Retail Management System. If youve ever purchased a vehicle at a dealership, theres a good chance we had a hand in that transaction. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.Reynolds and Reynolds is an equal opportunity employer. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.