Omnicell
Manager, Solution Consulting
Omnicell, Pittsburgh, PA
Job Description
Job Summary
The Manager, Solution Consulting, collaborates with sales teams to deliver a superior customer experience by demonstrating expert level industry knowledge to assist customers in developing their Omnicell Solution Design. The Manager interacts with Executive healthcare leaders and internal teams serving as a pharmacy/nursing clinical expert, product educator, and strategic partner for Omnicell customers. This dynamic professional provides consultation to prospective customers or current customers using Omnicell automation and software, throughout the customer journey, to ensure customer success.
Responsibilities
Required Knowledge and Skills
Preferred Qualifications
Basic Qualifications
OR
Work Conditions
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely held religious belief or practice.
About Us
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About the Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at R[redacted].
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Summary
The Manager, Solution Consulting, collaborates with sales teams to deliver a superior customer experience by demonstrating expert level industry knowledge to assist customers in developing their Omnicell Solution Design. The Manager interacts with Executive healthcare leaders and internal teams serving as a pharmacy/nursing clinical expert, product educator, and strategic partner for Omnicell customers. This dynamic professional provides consultation to prospective customers or current customers using Omnicell automation and software, throughout the customer journey, to ensure customer success.
Responsibilities
- Provides leadership, work direction for a remote team of nursing and pharmacy consultants and helps to manage and balance workload of the team and facilitates problem solving as needed.
- Provides Continuity & Knowledge Transfer, pre-sale into Implementation.
- Acts as a liaison within professional services to the Marketing department & the Sales organization in determining practice trends and providing feedback from the field to assist in new product development.
- Understands and leads complex projects assigned by leadership where analysis of situations or data requires an in-depth evaluation of variable factors.
- Assist in setting and execution of the strategic direction for Omnicell Professional Services team within your product segment.
- Supports hiring and onboarding of new staff and provides opportunities for career development and training.
- Assists in training, development and mentoring of Pharmacy and Nursing Consultants and Sales Team
- Provides front line leadership and support to team by demonstrating Omnicell's guiding principles. Instills a positive attitude and motivates team members by maximizing team and individual performance.
- Develops, maintains, and rebuilds partnerships with internal and external stakeholders.
- Aligns with regional quota attainment, account strategy development, and growth and reference ability in assigned accounts.
- Maintain strong industry and product knowledge.
- Recruits, hires, and develops a high performing team.
- Forecast requirements; Collaborate with Sales Leadership to implement data collection processes evaluating win/loss ratio, deal velocity, and outcomes for customers.
- Analyze and improve organizational process and workflow, engaging Clinical Consultants strengths to align with forecast upside and commit deals.
- Participate in Professional Services organization mission: Interdisciplinary knowledge expansion with Implementation and Customer Service.
- Communicate customer issues with consulting services team and devise ways of improving the customer experience.
Required Knowledge and Skills
- Excellent interpersonal communication skills
- High emotional intelligence
- Compelling communicator skilled at presenting to executive leaders in a manner that engages, inspires, and instills credibility.
- Able to listen effectively, demonstrate self-confidence and cultivate relationships with key decision makers.
- Maintains composure in all situations and displays political savvy to influence challenging situations in a productive direction.
- Ability to travel 50% of the time.
- Proven success in mentoring and developing people.
- Self-motivated, with ability to meet deadlines, work productively and proactively.
- Knowledge of current business and healthcare industry trends
- Experience with healthcare-related technology
Preferred Qualifications
- Experience with healthcare related technology is desirable.
- People management experience
Basic Qualifications
- B.S. in Pharmacy, Pharm.D. or 5 or more years of experience in the healthcare industry.
OR
- B.S in Nursing or 5 or more years of experience in the healthcare industry.
Work Conditions
- Remote/field-based role.
- 50% Travel required.
- Management of a remote team.
- Extended hours in front of a computer using video technology.
- Work across multiple time zones.
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely held religious belief or practice.
About Us
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- In Doing the Right Thing, we lead by example in ALL we do.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About the Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at R[redacted].
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.