Operations Manager

SmartSource®, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel.

SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with an industry leading company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.

Job Summary:

The Operations Manager is responsible for the successful fulfillment of client jobs in the IT, Tradeshow, and Conference markets served by our Dallas-area branch. This position oversees a wide variety of activities including the preparation, configuration and testing of rental assets for the fulfillment of client orders; project planning for complex multi-disciplinary technology rentals; the on-site fulfillment of client orders, warehouse operations and logistics, operations staffing, equipment allocation planning; the accuracy of the branch inventory in the company's operating system and ensuring accurate physical inventory. Weekend work will be required at times.

Responsibilities:

• Manage the preparation, configuration, transport, on-site installation, customer service and troubleshooting of our computer hardware, software, audio and video equipment and related peripherals.
• Manage the work hours of the technical staff to align with job schedules and meet company standards for labor cost control.
• Supervise the project planning for complex multi-disciplinary technology rentals.
• Arrange for inter-company equipment movement as required to fulfill orders and meet company branch transfer requests.
• Champion programs that promote team member safety and comply with company safety policies, both within the branch and in the field.
• Manage and support initiatives that maintain and improve branch quality, operational efficiency, and cost control metrics.
• Recommend measures to continuously improve quality of service and efficiency of process and work team.
• Supervise and develop the operations personnel assigned to you.
• Maintain orderliness and cleanliness of warehouse facility, consistent with established 5S process.

Requirements:

• Minimum 5 years of demonstrated operations experience in the computer rental, audio visual or corporate events industry, including management experience in a technical operations capacity.
• Must have experience with temporary technology installations at "live events" - trade shows, corporate meetings, and conferences, general session, and breakout sets.
• Must have experience assessing equipment and labor associated with the deployment, operation, and support of a professional AV and IT event.
• Flexibility to travel on a limited basis.
• Highly organized. Ability to prioritize and organize job responsibilities and operational tasks.
• Ability to delegate while maintaining organizational control of branch operations and customer service.
• Team player. Strong leadership and interpersonal skills are necessary for success in this role.
• Ability to effectively present ideas and information in a professional business environment.
• A positive customer-oriented attitude with a desire to continually improve personal and organizational performance.
• Strong PC capabilities. Knowledge of general business software and aptitude to learn new applications. Proficiency in Microsoft Office (Word, Excel, Outlook).

Preferred Experience:

• Experience with PC and Mac imaging, networking, printer and copier installation, networking and troubleshooting, wireless print networks.
• Familiar with JBL, Meyer, Christie, Analog Way, Yamaha, Shure, Panasonic brands of AV equipment; digital audio consoles, sound systems, video switching, basic lighting, and staging.
• Knowledge of and experience with one or more quality systems and/or process improvement systems (i.e., TQM, 5S, TPS, Lean, etc.) is a plus.
• Experience with ERP system in an equipment rental environment.

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.