Siemens
Customer Service Engineer 2 - Springfield, IL
Siemens, Cary, NC
Do you want to join us in helping tofight the world's most threatening diseases and enabling access to care formore people around the world? At Siemens Healthineers, we pioneer breakthroughsin healthcare. For everyone. Everywhere.
At Siemens Healthineers, we offer youa flexible and dynamic environment with opportunities to go beyond your comfortzone to grow personally and professionally. Sound interesting? Then come and join our globalteam as Customer Service Engineer II.
Our global team:We are a team of 66,000 highly dedicated employees across more than 70countries passionately pushing the boundaries of what's possible in healthcareto help improve people's lives around the world. As a leader in the industry,we aspire to create better outcomes and experiences for patients no matterwhere they live or what health issues they are facing. Our portfolio, spanningfrom in-vitro and in-vivo diagnostics to image-guided therapy and innovativecancer care, is crucial for clinical decision-making and treatment pathways.
Our culture: Weare part of an incredible community of scientists, clinicians, developers,researchers, professionals, and skilled specialists pushing the boundaries ofwhat's possible, to improve people's lives around the world. Weembrace a culture of inclusivity in which the power and potential of everyindividual can be unleashed. We spark ideas that lead to positive impact andcontinued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers
• ServiceArea - St. Louis, MO
• ShiftRequirements after onboarding/training for this role: 2ndshift, 12pm-9pm M-F
This is a rolewell suited to an ambitious professional, looking for the next step in theircareer. As a Customer Service Engineer II, you will be responsiblefor:
This position may suit youbest if you are familiar with what is below and would like to dodevelop your career with Healthineers.
• General understanding of the principles of electricity, power supplies,and grounding.
Required skills to have for thesuccess of this role.
• Minimum high school diploma; technical associate degree orequivalent preferred.
• Must be proficient in the use of tools and service testequipment, with the ability to work both individually and in an establishedteam setting.
• Proficiency in allnecessary network applications and tools (including but not limited to eVO,mButler, MS Office applications, Concur, NAM Customer Service website-EngineerTools).
• 3+ years' experience as a medical technologist or fieldservice engineer (biomedical engineer) servicing diagnostic instruments needed.
• Physical Requirements: Lifting 50lbs (floor to above waist/head),walking, ladder/stepstool climbing, bending, twisting, sitting work, squattingwork, standing work, high-reach, fine grasping manipulation, good vision, andability to work alone.
Must demonstrate excellent judgment in customer relationsand in managing company resources; strong competency in instrument systemstechnology to include mechanics, electrical, chemistry, and softwaretechnology; experience with electronics, hydraulic and pneumatic systems.
At Siemens Healthineers, we valuethose who dedicate their energy and passion to a greater cause. Our people makeus unique as an employer in the med-tech industry. What unites and motivatesour global team is the inspiration of our common purpose: To innovate forhealthcare, building on our remarkable legacy of pioneering ideas thattranslate into even better healthcare products and services. We recognize thattaking ownership of our work allows both us and the company to grow. We offeryou a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally.
If you want to join us in transformingthe way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers
If you wish to find out more about thespecific position before applying, please visit: https://usa.healthcare.siemens.com/about.
Beware of Job Scams
Please beware of potentiallyfraudulent job postings or suspicious recruiting activity by people that arecurrently posing as Siemens Healthineers recruiters/employees. These scammersmay attempt to collect your confidential personal or financial information. Ifyou are concerned that an offer of employment with Siemens Healthineers mightbe a scam or that the recruiter is not legitimate, please verify by searchingfor the posting on the Siemens Healthineers Career Site.
"Successful candidate must be able towork with controlled technology in accordance with US export control law." "Itis Siemens Healthineers' policy to comply fully and completely with all UnitedStates export control laws and regulations, including those implemented by theDepartment of Commerce through the Export Administration Regulations (EAR), bythe Department of State through the International Traffic in Arms Regulations(ITAR), and by the Treasury Department through the Office of Foreign Assets Control(OFAC) sanctions regulations."
As an equal-opportunityemployer we are happy to consider applications from individuals withdisabilities.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you're unable to complete the form, you can reach out to our AskHR team for support at [redacted]. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
At Siemens Healthineers, we offer youa flexible and dynamic environment with opportunities to go beyond your comfortzone to grow personally and professionally. Sound interesting? Then come and join our globalteam as Customer Service Engineer II.
Our global team:We are a team of 66,000 highly dedicated employees across more than 70countries passionately pushing the boundaries of what's possible in healthcareto help improve people's lives around the world. As a leader in the industry,we aspire to create better outcomes and experiences for patients no matterwhere they live or what health issues they are facing. Our portfolio, spanningfrom in-vitro and in-vivo diagnostics to image-guided therapy and innovativecancer care, is crucial for clinical decision-making and treatment pathways.
Our culture: Weare part of an incredible community of scientists, clinicians, developers,researchers, professionals, and skilled specialists pushing the boundaries ofwhat's possible, to improve people's lives around the world. Weembrace a culture of inclusivity in which the power and potential of everyindividual can be unleashed. We spark ideas that lead to positive impact andcontinued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers
• ServiceArea - St. Louis, MO
• ShiftRequirements after onboarding/training for this role: 2ndshift, 12pm-9pm M-F
This is a rolewell suited to an ambitious professional, looking for the next step in theircareer. As a Customer Service Engineer II, you will be responsiblefor:
- You will be servicing MR/CT Imaging Equipment in the St. Louis, MO area. Customer Service Engineer Level based on prior experience.
- You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
- You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
This position may suit youbest if you are familiar with what is below and would like to dodevelop your career with Healthineers.
- You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
- You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
- You have experience in testing, repairing, and maintaining capital medical equipment.
- You have strong customer service and communication skills.
- You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies,and grounding.
Required skills to have for thesuccess of this role.
• Minimum high school diploma; technical associate degree orequivalent preferred.
• Must be proficient in the use of tools and service testequipment, with the ability to work both individually and in an establishedteam setting.
• Proficiency in allnecessary network applications and tools (including but not limited to eVO,mButler, MS Office applications, Concur, NAM Customer Service website-EngineerTools).
• 3+ years' experience as a medical technologist or fieldservice engineer (biomedical engineer) servicing diagnostic instruments needed.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head),walking, ladder/stepstool climbing, bending, twisting, sitting work, squattingwork, standing work, high-reach, fine grasping manipulation, good vision, andability to work alone.
Must demonstrate excellent judgment in customer relationsand in managing company resources; strong competency in instrument systemstechnology to include mechanics, electrical, chemistry, and softwaretechnology; experience with electronics, hydraulic and pneumatic systems.
At Siemens Healthineers, we valuethose who dedicate their energy and passion to a greater cause. Our people makeus unique as an employer in the med-tech industry. What unites and motivatesour global team is the inspiration of our common purpose: To innovate forhealthcare, building on our remarkable legacy of pioneering ideas thattranslate into even better healthcare products and services. We recognize thattaking ownership of our work allows both us and the company to grow. We offeryou a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally.
If you want to join us in transformingthe way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers
If you wish to find out more about thespecific position before applying, please visit: https://usa.healthcare.siemens.com/about.
Beware of Job Scams
Please beware of potentiallyfraudulent job postings or suspicious recruiting activity by people that arecurrently posing as Siemens Healthineers recruiters/employees. These scammersmay attempt to collect your confidential personal or financial information. Ifyou are concerned that an offer of employment with Siemens Healthineers mightbe a scam or that the recruiter is not legitimate, please verify by searchingfor the posting on the Siemens Healthineers Career Site.
"Successful candidate must be able towork with controlled technology in accordance with US export control law." "Itis Siemens Healthineers' policy to comply fully and completely with all UnitedStates export control laws and regulations, including those implemented by theDepartment of Commerce through the Export Administration Regulations (EAR), bythe Department of State through the International Traffic in Arms Regulations(ITAR), and by the Treasury Department through the Office of Foreign Assets Control(OFAC) sanctions regulations."
As an equal-opportunityemployer we are happy to consider applications from individuals withdisabilities.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you're unable to complete the form, you can reach out to our AskHR team for support at [redacted]. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.