Director, Operational Training

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and almost 8 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life's transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

The Director, Operational Training will oversee the creation, implementation, and management of company-wide training programs that focus on enhancing organizational knowledge and supporting the company's strategic objectives. The role requires close collaboration with company leaders to ensure that training aligns with business goals and addresses employee development needs. A key aspect of this role will be delivering technical training tailored specifically for sales-focused positions.

WHAT WILL YOU DO?

• Collaborate with senior leadership to define and implement training strategies that align with business objectives.
• Design, develop, and continuously improve training programs that focus on enhancing sales skills and frontline employee performance.
• Lead the development of training content by utilizing virtual workshops, e-learning modules, and interactive sessions.
• Deliver training programs that are engaging and effective, ensuring they are tailored to meet the specific needs of various departments.
• Oversee the management and optimization of the LMS platform, ensuring it is user-friendly and capable of supporting various training formats.
• Ensure all training content is up-to-date and accessible, incorporating new technologies and methodologies as appropriate.
• Implement metrics to evaluate the effectiveness of training programs, using feedback to make data-driven improvements.
• Conduct regular training needs assessments to identify areas for development and ensure programs remain relevant and impactful.
• Foster strong relationships across the organization to support a culture of continuous learning.

WHAT WILL YOU NEED?

• A minimum of 7-10 years of experience in training and development. Leading training teams would be considered an asset.
• Experience with frontline employee training and sales training would be considered an asset.
• Proven experience in managing and optimizing Learning Management Systems (LMS).
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Proficiency in LMS and e-learning authoring tools.
• Familiarity with emerging training technologies and methods.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Strong analytical skills, with the ability to assess training effectiveness and make data-driven decisions.
• Strategic thinker with the ability to align training programs with business objectives.
• Experience in industries such as retail, hospitality, or service is a plus.
• Knowledge of the latest trends in digital learning and instructional design.
• Ability to travel as needed for training delivery and collaboration with various teams.

WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• We provide a competitive compensation packagecomprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles.In addition, we offer an Employee Referral Program that rewards active employees for successful referrals.
• We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be - and bring - their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.

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