Indotronix International Corporation
Network Engineer VOIP
Indotronix International Corporation, Richardson, TX
Network Engineer VOIP Products
Location: Hybrid role 2 days a week in office.
Note: Must be authorised to work on W2. Can't do c2c corp to corp or 1099.
This position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors. Will manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in network and provisioning systems.
• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
• Process telephone number ports and verify completion.
• Complete new telephone number activations.
• Complete service/TN migrations between different VoIP products.
• Complete the removal of system translations associated with service disconnects.
• Lead customer and vendor activation ** bridges.
• Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
• Perform collaborative service installation and troubleshooting activities with peer workgroups.
• Drive escalations with the appropriate internal/external teams for resolution.
Required:
• Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
• Strong customer service/vendor management experience
• Willingness to work rotating shifts including occasional weekends and holidays
• Ability to obtain a government security clearance
Nice to have:
• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
• Working knowledge of Cisco Broadsoft/Broadworks
• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
• Working knowledge of Sonus switches and associated network components
Indotronix is an Equal Opportunity Employer
Location: Hybrid role 2 days a week in office.
Note: Must be authorised to work on W2. Can't do c2c corp to corp or 1099.
This position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors. Will manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in network and provisioning systems.
• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
• Process telephone number ports and verify completion.
• Complete new telephone number activations.
• Complete service/TN migrations between different VoIP products.
• Complete the removal of system translations associated with service disconnects.
• Lead customer and vendor activation ** bridges.
• Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
• Perform collaborative service installation and troubleshooting activities with peer workgroups.
• Drive escalations with the appropriate internal/external teams for resolution.
Required:
• Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
• Strong customer service/vendor management experience
• Willingness to work rotating shifts including occasional weekends and holidays
• Ability to obtain a government security clearance
Nice to have:
• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
• Working knowledge of Cisco Broadsoft/Broadworks
• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
• Working knowledge of Sonus switches and associated network components
Indotronix is an Equal Opportunity Employer