Program Manager, Internal Operations

Job Summary

**Hybrid Work Environment - Must reside in Hawaii **

Pay Range: $68,000 - $133,000

Note: Individuals typically begin between the minimum to middle of the pay range

The Program Manager drives and directs the implementation of major new or updated HMSA benefit plans, Internal Operations (IO) department Initiatives and other transformation deliverables -- from pre-Initiation and Initiation phases through the Planning, Testing, Implementation and Post-Implementation phases. Projects range in size and complexity, from small Internal Operations-independent projects to multi-tiered work streams integrated within large/X-large corporate projects.

While the Program Manager is not a business subject matter expert (SME), they are expected, in a reasonable amount of time, to learn and understand program subject matter well enough to perform and oversee the core activities noted below, and most importantly to provide leadership that results in quality deliverables on-time and within budget.

Minimum Qualifications

1. Bachelor's degree and five years of experience managing projects or leading project teams; or equivalent combination of education and experience.
2. Effective verbal and written communication skills.
   Intermediate working knowledge of Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.

Duties and Responsibilities

1. Program/Project Leadership:
   
   • Leads and drives Internal Operations and other business resources through the proper identification, prioritization, communication and scheduling of tasks and milestones along with appropriate team/project meetings.
   • Identifies, understands and plans for dependencies among activities so the right timelines can be achieved.
   • Secures the trust and confidence of the team through demonstrated capabilities required of this job.
   • Communicates clearly and sets clear direction for participants.
   • Motivates many types of staff to participate in a manner suitable to the success of the project.
2. Customer Integration:
   
   • Assesses and documents Business Owner and Project Executive Stakeholder Leadership expectations for the project and individual deliverables.
   • Identifies, documents and plans the appropriate activities. This might involve, but is not limited to, communicating and scheduling/facilitating meetings with leadership and external customers and partners, including vendors, HMSA member groups, and government entities.
3. Scope Management:
   
   • Leads scope identification and the assessment of solution needs.
   • Determines and documents the deliverables that will fulfill scope.
   • Documents scope changes and communicates them to leadership.
   • Negotiates and adjusts deliverable expectations and timelines with leadership.
4. Schedule Management:
   
   1. Creates, revises and manages, to on-time completion, project schedules -- whether for Internal Operations-only projects or Internal Operations deliverables.
5. Artifact Management:
   
   • Creates and manages to on-time completion standard artifacts such as scope documents, issues logs, decision documents, project presentations, status reports, executive summaries and post-implementation documentation.
   • Ensures other standard artifacts are created and managed to on-time completion, including but not limited to requirements documents, test plans, workflows, and test summaries.
6. Issue Management:
   
   • Documents, communicates and manages to on-time resolution all issues.
   • Ensures leadership decisions are made and executed in a timely manner and communicated to appropriate team members.
   • Assists the overall team in the identification, assessment, and planning of risk mitigation in order to meet the expectations.
7. Communications Management:
   
   • Develops and manages a communications plan for identified business stakeholders. This includes scheduled and ad hoc communications to executive management, business owners, project team, and other venues as required.
   • Develops and maintains a productive working relationship with project stakeholders and leadership team.
8. Quality Management:
   
   • Ensures appropriate reviews are done on project documentation, including solution design and test results.
   • Tracks and monitors the planning and execution activities of System Test, ensuring quality and auditable standards are met.
9. Cost Management:
   
   • Provides input to arrive at solutions, negotiate resource hours, and deliver resources to meet Project budget expectations.
10. Performs all other miscellaneous responsibilities and duties as assigned or directed.

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