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Hawaii Medical Service Association

Program Manager, Internal Operations

Hawaii Medical Service Association, Honolulu, HI

  1. Program/Project Leadership:
    • Leads and drives Internal Operations and other business resources through the proper identification, prioritization, communication and scheduling of tasks and milestones along with appropriate team/project meetings.
    • Identifies, understands and plans for dependencies among activities so the right timelines can be achieved.
    • Secures the trust and confidence of the team through demonstrated capabilities required of this job.
    • Communicates clearly and sets clear direction for participants.
    • Motivates many types of staff to participate in a manner suitable to the success of the project.
  2. Customer Integration:
    • Assesses and documents Business Owner and Project Executive & Stakeholder Leadership expectations for the project and individual deliverables.
    • Identifies, documents and plans the appropriate activities. This might involve, but is not limited to, communicating and scheduling/facilitating meetings with leadership and external customers and partners, including vendors, HMSA member groups, and government entities.
  3. Scope Management:
    • Leads scope identification and the assessment of solution needs.
    • Determines and documents the deliverables that will fulfill scope.
    • Documents scope changes and communicates them to leadership.
    • Negotiates and adjusts deliverable expectations and timelines with leadership.
  4. Schedule Management:
    1. Creates, revises and manages, to on-time completion, project schedules -- whether for Internal Operations-only projects or Internal Operations deliverables.
  5. Artifact Management:
    • Creates and manages to on-time completion standard artifacts such as scope documents, issues logs, decision documents, project presentations, status reports, executive summaries and post-implementation documentation.
    • Ensures other standard artifacts are created and managed to on-time completion, including but not limited to requirements documents, test plans, workflows, and test summaries.
  6. Issue Management:
    • Documents, communicates and manages to on-time resolution all issues.
    • Ensures leadership decisions are made and executed in a timely manner and communicated to appropriate team members.
    • Assists the overall team in the identification, assessment, and planning of risk mitigation in order to meet the expectations.
  7. Communications Management:
    • Develops and manages a communications plan for identified business stakeholders. This includes scheduled and ad hoc communications to executive management, business owners, project team, and other venues as required.
    • Develops and maintains a productive working relationship with project stakeholders and leadership team.
  8. Quality Management:
    • Ensures appropriate reviews are done on project documentation, including solution design and test results.
    • Tracks and monitors the planning and execution activities of System Test, ensuring quality and auditable standards are met.
  9. Cost Management:
    • Provides input to arrive at solutions, negotiate resource hours, and deliver resources to meet Project budget expectations.
  10. Performs all other miscellaneous responsibilities and duties as assigned or directed.


#LI-Hybrid

  1. Bachelor's degree and five years of experience managing projects or leading project teams; or equivalent combination of education and experience.
  2. Effective verbal and written communication skills.
    Intermediate working knowledge of Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.