Bell Partners
Director, Engagement
Bell Partners, Calgary, AB
Director, Engagement
The Director, Engagement is a key leader responsible for managing client accounts, driving strategic initiatives, and ensuring the effective execution of complex projects. This role requires strong leadership, project management, and communication skills to manage teams, advise clients, and deliver high-quality outcomes. Reporting to the Vice President, Engagement, the Director will proactively contribute to business development, mentor staff, and drive new opportunities while cultivating strong client relationships.
Responsibilities:
Client Engagement & Strategy
Team Leadership & Collaboration
New Business Development
Client Care
Performance Management
Qualifications:
Preferred Experience:
We are ChangeMakers:
A supercharged brand that formed when Believeco:Partners' reputation advisory Argyle, social impact advisory Castlemain and marketing advisory Believeco united as one business and one team to create a reputation, social impact, and marketing firm.
ChangeMakers is a 400+ person independent reputation management, social impact and marketing firm with offices throughout Canada and in the US. Our decades of experience in reputation, social impact and marketing have equipped us with a deep comprehension of diverse audiences, enabling us to craft solutions that address multiple needs simultaneously. This allows us to have multiple perspectives on the challenges and opportunities presented by our clients and partners.
An equitable employer:
ChangeMakers is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients. We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities.
ChangeMakers is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, ChangeMakers will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs.
At ChangeMakers we recognize that the best candidate may not meet all the criteria listed above. We encourage all those interested and with relevant experience to apply even if you don't match the job posting perfectly. We welcome creative, out-of-the-box thinking, and lived-experience and we strive to provide an environment for best-in-class innovation that quickly and fulsomely meets our clients' needs.
The Director, Engagement is a key leader responsible for managing client accounts, driving strategic initiatives, and ensuring the effective execution of complex projects. This role requires strong leadership, project management, and communication skills to manage teams, advise clients, and deliver high-quality outcomes. Reporting to the Vice President, Engagement, the Director will proactively contribute to business development, mentor staff, and drive new opportunities while cultivating strong client relationships.
Responsibilities:
Client Engagement & Strategy
- Lead the development and execution of engagement strategies for large, complex projects.
- Provide strategic counsel and support for smaller projects, ensuring alignment with client goals and objectives.
- Oversee risk mitigation strategies and adapt to changing environments.
- Ensure high-quality, on-time project deliverables, including written content and proposals.
- Advise clients on risk assessment, strategic opportunities, and long-term solutions.
Team Leadership & Collaboration
- Lead and mentor project teams, setting clear expectations and fostering a collaborative environment.
- Offer constructive feedback, development opportunities, and promote team growth.
- Manage team productivity, ensuring timely and effective execution of client deliverables.
- Foster a positive, inclusive culture that aligns with agency values.
New Business Development
- Participate in new business development, including proposal development, content creation, and pitch presentations.
- Identify new business leads and contribute to thought leadership and marketing content.
Client Care
- Maintain strong client relationships, providing consistent, high-quality communication.
- Monitor budgets and scope, addressing changes proactively.
- Collaborate with senior leadership to define client goals and strategies.
Performance Management
- Regularly track and assess project progress, adjusting plans as needed.
- Hold teams accountable for meeting objectives and delivering high-quality work.
- Ensure alignment with financial goals, including budget and profitability targets.
Qualifications:
- 7+ years in client engagement, project management, or leadership, with proven success in strategic planning, team management, and client relations.
- Bachelor's degree in Communications, Marketing, Public Relations, or a related field (advanced degree preferred).
- Strong leadership skills with experience building and guiding high-performing teams.
- Excellent written and verbal communication, with a focus on clear, impactful messaging.
- Expertise in managing complex projects, ensuring alignment with client goals, timelines, and budgets.
- Proven track record in business development, including proposal creation and pitching.
- Skilled in risk identification, opportunity assessment, and adapting strategies to changing environments.
- Strong organizational skills, able to prioritize and manage multiple projects in a fast-paced environment.
- Proficient in digital media, marketing strategies, and industry trends.
- Ability to work under pressure while maintaining high-quality standards.
- Strategic thinker with the ability to navigate complex client challenges.
- High emotional intelligence, fostering strong relationships based on trust and respect.
Preferred Experience:
- Bilingual (English, French) proficiency in reading, writing and oral interaction in professional settings is considered a strong asset.
- Demonstrated expertise in qualitative and quantitative data analysis, reporting and informing strategic direction to clients from data outputs.
- Experience working with a variety of clients including Indigenous clients, non-profits, government (municipal, provincial and federal) and the private sector.
- Experience working in virtual, hybrid and in-person environments managing team members in multiple geographic areas within Canada.
- Ability to be adaptable in your approach, using multiple tools and strategies, and providing a strategic solutions-oriented lens to meet dynamic client needs.
- Ability to work with inter-disciplinary professionals including graphic designers, engagement professionals, negotiators, business development professionals and others.
- Experience managing and stewarding vendor and sub-contractor relationships to ensure client success
We are ChangeMakers:
A supercharged brand that formed when Believeco:Partners' reputation advisory Argyle, social impact advisory Castlemain and marketing advisory Believeco united as one business and one team to create a reputation, social impact, and marketing firm.
ChangeMakers is a 400+ person independent reputation management, social impact and marketing firm with offices throughout Canada and in the US. Our decades of experience in reputation, social impact and marketing have equipped us with a deep comprehension of diverse audiences, enabling us to craft solutions that address multiple needs simultaneously. This allows us to have multiple perspectives on the challenges and opportunities presented by our clients and partners.
An equitable employer:
ChangeMakers is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients. We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities.
ChangeMakers is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, ChangeMakers will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs.
At ChangeMakers we recognize that the best candidate may not meet all the criteria listed above. We encourage all those interested and with relevant experience to apply even if you don't match the job posting perfectly. We welcome creative, out-of-the-box thinking, and lived-experience and we strive to provide an environment for best-in-class innovation that quickly and fulsomely meets our clients' needs.