Customer Success Manager, Performance

We're Outbrain.

We're one of the world's largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world's top digital media companies.

Outbrain is seeking a Customer Success Manager to play a key role on our Global Performance Team. The Account Manager will serve as a primary point of contact for existing and new performance advertisers that are seeking to utilize Outbrain's global network to grow their business, with emphasis on performance buyers in various verticals.

As a Customer Success Manager, you will serve both as an expert in Outbrain's platform, and as a specialist on conversion-oriented content marketing. You will use these skills to assist key clients build their native advertising strategy, and co-op with them to succeed and grow.

As with any Outbrain employee, we're looking for someone who is resourceful, bright, curious, proactive, a go-getter, works well independently and as part of a team, and who will be passionate about what they do.

A day in the life

• Serve as a primary point of contact for managed clients with performance-based KPIs. You will guide clients to achieve ROI-positive activity by: strategizing, advising on campaign setup, regularly checking in with performance, and acting as the expert on best practices for the Outbrain platform.
• Be an originator of ideas and initiatives that can improve performance and help clients scale
• Meet and consult regularly with clients to get a clear picture of performance, plans and priorities
• Identify strategic opportunities and upsell against them
• Carry out kickoff calls and manage onboarding process for new clients
• Educate clients about best practices, provide insights from data
• Interfaces with other department internally, including Content, Product, Account services, BI, and others

Responsibilities:

• In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You'll be responsible for the planning, implementation, reporting and optimization of campaigns.
• Within three months, you'll be the day-to-day contact for a global book of clients, helping them achieve their KPIs and developing data-driven optimization strategies. You will be recognized for campaign successes and own failures.
• After 6 months, you'll be an essential member of the team, substantially contributing to the team's success by managing the daily workflow for your client accounts.
• At the end of your first year, you will be an important part of Outbrain: as a valued colleague in our fast-growing team and as an expert in content and performance marketing. Your knowledge and expertise will help you support your team and customers in all aspects.

What you'll bring

• 1-3 years experience in account management (or similar client-facing role) experience in digital advertising with emphasis on performance activity.
• Previous experience in a social/native/display ad platform, agency or affiliate network is a plus.
• Analytical and data driven with ability to monitor and identify trends in performance
• Ability to execute efficiently and effectively in a fast-paced technological environment
• Effective prioritization and time-management skills
• Excellent written and verbal communication skills
• Strong presentation skills
• Strong knowledge of Microsoft applications, especially Excel and PowerPoint
• An optimistic attitude and proactive resourcefulness to positively influence your peers, colleagues, and clients.
• You are always curious to learn more while remaining adaptable, as long as the end result is getting shit done, and having fun
• Experience in working with stakeholders across time zones, locations and cultures is a plus

More than snacks!

• Brand new NYC office in the Flatiron district with a flexible hybrid working model.
• Generous vacation package and unlimited sick daysWorld class healthcare options that are partially covered by Outbrain above benchmark (Medical, Dental, Vision, and Life Insurance, 401K Plan with Matching)
• Opportunities to join our mentorship program and inclusive
• Employee Resource Groups
• Full access to LinkedIn Learning and our in-house SmartBrain educational platform
• Meet the team with our Global Onboarding Experience
• Happy hours, group lunches...and of course a fully stocked kitchen with multiple coffee options!

We Recommend #LifeAtOutbrain

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups -employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you'll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account!