Process Improvement Manager

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

Wyse Meter Solutions is seeking a dynamic and results-oriented Process Improvement Manager to join our team. This newly created role is critical to our continued growth and success. The Process Improvement Manager will be responsible for identifying process gaps and inefficiencies across all functions within the company and leading the development, implementation, and tracking of new processes and technologies to enhance overall operational effectiveness. Under the leadership of the Process Improvement Manager we plan to kick off one of our most important projects which will require integration of a major platform across the company to enhance both client experience and internal efficiency.

Key Responsibilities

Process Analysis and Improvement

• Conduct thorough analyses of existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop and implement streamlined processes to enhance productivity and operational efficiency. Leverage continuous improvement tools where appropriate.
• Establish key performance indicators (KPIs) to monitor the effectiveness of process improvements (including adoption / ongoing utilization) and work with relevant teams to course correct as needed
• Provide ongoing training and coaching as it relates to utilization of the processes

Technology Integration

• Evaluate and recommend new technologies and tools to support process improvements.
• Lead the integration of new technologies into existing workflows, ensuring seamless adoption and minimal disruption.

Cross-Functional Collaboration

• Work closely with all departments, including Operations, Sales, Customer Operations, Finance, and IT, to gather insights and understand process challenges.
• Foster a culture of innovation and continuous improvement by promoting collaboration and communication across functions.

Project Management

• Manage process improvement projects from inception to completion, including planning, execution, monitoring, and reporting and course-correcting where needed.
• Ensure projects are delivered on time, within scope, and within budget.

Change Management

• Develop and implement change management strategies to ensure successful adoption of new processes and technologies across the organization.
• Provide training, effective and timely communication, and support to employees to facilitate smooth transitions and sustain improvements.

Data-Driven Decision Making

• Utilize data analytics to identify key process gaps and trends, measure process performance, and drive informed decision-making.
• Develop and recommend process improvement initiatives, including business rationale and their expected impact on the company performance.

Compliance and Standards

• Stay updated on industry regulations and standards, ensuring our processes comply with legal requirements and industry best practices.

Perform other relevant duties as assigned.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field.
• Minimum of 5 years of experience in process improvement, project management, or a related role.
• Proven track record of leading successful process improvement initiatives in a rapidly scaling environment.
• Strong analytical skills with the ability to identify problems, research and develop solutions, and implement changes effectively.
• Experience with process mapping, lean methodologies, Six Sigma, or other process improvement frameworks.
• Exceptional communication and influencing skills, with the ability to work collaboratively across all levels and functions within the organization.
• Proficiency in project management tools and software; strong understanding of and track record with respect to software integration.
• PMP designation preferred.
• Ability to manage multiple projects simultaneously and to meet deadlines.

Benefits of Working at Wyse

• Be part of a company that is certified as a Great Place to Work
• Give back to the community through our Wyse Helping Homes Program
• Open yourself to amazing opportunities for career and professional development
• Participate in our RRSP program
• Enjoy our employee perks in retail, travel, restaurants and many more
• We offer an Employee Assistance Program
• Join us in our quarterly employee social events
• Be part of a collaborative environment
• Free parking
• TTC accessible

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.