Talent & Employee Relations Manager

The Talent and Employee Relations Manager will manage and execute the daily functions of the HR Department, including recruitment, employee relations, performance management, and other Human Resources functions. The HR Manager will have both administrative and strategic responsibilities, working with employees at all levels and external vendors and entities.

Essential Duties and Responsibilities

1. Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and required competencies.
2. Oversee the recruitment process from job postings and sourcing to screening, interviewing, and hiring.
3. Partner with hiring managers to identify staffing needs, create job descriptions, and set selection criteria.
4. Build and maintain a robust pipeline of qualified candidates using various sourcing methods (job boards, LinkedIn, networking, referrals, etc.).
5. Track recruitment metrics, i.e., time-to-fill, cost-per-hire, and offer acceptance rates, to optimize hiring strategies.
6. Prepares and presents summary reports of job analysis and compensation analysis from market-based compensation surveys and benchmark jobs to determine competitive compensation ranges for each position and prepare and maintain job classifications and salary scales.
7. Assist in developing and revising HR policies and procedures.
8. Address employee concerns and mediate conflicts to promote a positive and inclusive workplace.
9. Collects, compiles, and reports HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employment records, government labor statistics, competitors' practices, etc.
10. Conduct investigations for complaints, including harassment, discrimination, or other grievances, ensuring fair and objective investigations in compliance with company policies and labor laws.
11. Performs routine tasks required to administer and execute human resource programs, including but not limited to hiring, disciplinary matters, disputes and investigations, performance and talent management, productivity, recognition, morale, and occupational health and safety.
12. Assist with performance management, terminations, and investigations.
13. Maintains compliance with federal, state, and local employment laws and regulations and best practices; reviews policies and practices to maintain compliance.

Knowledge, Skills & Abilities

1. Excellent verbal, written, and customer service-oriented communication skills.
2. Excellent and demonstrated critical thinking ability.
3. Excellent organizational skills with the ability to respond to and coordinate multiple activities simultaneously under short time frames.
4. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
5. Project and team management/leadership skills and experience.
6. Computer proficiency and technical aptitude with the ability to use Microsoft products (MS Word, Excel, PowerPoint) and HRIS and benefits databases.
7. Ability to prioritize and manage several complex projects and meet deadlines.

Education, Experience, & Licensing Requirements

Education

1. High school diploma or equivalent required. Bachelor's degree in Human Resources, Business, Healthcare Administration, or a related field is preferred.

Experience

1. 5+ years of experience in Human Resources, with at least 2-3 years of hands on experience in recruitment and 2-3 years in employee relations or a similar role.
2. Demonstrated experience managing employee relations issues, including conflict resolution, investigations, and mediation.
3. Knowledge of labor laws and employment regulations, including handling complaints and grievances.
4. Experience in implementing programs for employee engagement and retention.
5. Strong ability to provide coaching and counseling to managers and employees on workplace behavior and compliance.
6. Demonstrated ability to provide guidance to managers and employees on workplace policies, labor law compliance, and disciplinary actions.