Product Analytics Lead

Front is the leading AI-powered customer service platform built for collaboration. More than 9,000 businesses worldwide use Front’s modern, intuitive workspace, AI features, and customer intelligence to provide the efficiency and insights required to deliver five-star service at scale. Supported by notable investors such as Sequoia Capital, Threshold Ventures and Uncork Capital, Front is a dynamic force in customer service with a rapidly expanding presence. We’re looking for a Product Analytics Lead to drive strategic analysis that helps Front make data-driven decisions about our product. In this role, you will be working at the intersection of data insights and product strategy, leveraging data to inform high-impact business and product decisions around the adoption of critical Front features and workflows. You will focus on our core product experience, conducting analysis throughout the product development process, sizing opportunities, analyzing experiments, developing and monitoring key metrics, and informing strategic decisions with data.What will you be doing?Making actionable recommendations about product strategy and prioritization based on a deep understanding of customer engagement and behaviorPartnering closely with Engineering, Product, Design, and analytics functions across the company to identify opportunities, drive key metrics, and set strategy across multiple product areasGenerating insights by conducting exploratory analysis, assessing trends, and analyzing A/B testsMentoring and developing team members, leading by example and identifying ways to improve analytics skills and processesEvangelizing product data across the company, building excitement around metrics and insightsCollaborating with other data & analytics functions to ensure we have the right data foundations in placeWhat skills & experience do you need?5+ years of experience in a quantitative role, e.g analytics, consulting, data science, or an equivalent analytical role conducting quantitative analysis on large datasetsBachelor's degree or equivalent in a quantitative field (e.g. Economics, Statistics, Computer Science, Mathematics, etc.)Demonstrated strategic thinking skills and leadership abilityProficiency using SQL to query large data sets, with a strong understanding of statistics and experimentationYou are impact-focused, eager to jump in and work in a fast-paced environmentYou are a strong critical thinker, excited to solve ambiguous problemsYou are collaborative, forming trusting relationships with your cross-functional teammates and communicating data clearly across a broad audienceThis is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.What We OfferCompetitive salaryEquity (we are post-series D & backed by some of the best VCs in the US)Private health insurance, including plan options at no cost to employeesFocus Fridays - learn more here!Flexibility to work from home 3 days/week (unless posted as a full-remote role)Mental health support with Workplace OptionsFamily planning support with Maven$100 per month Lifestyle Stipend to spend on fitness and other activitiesWellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy NoticeCompensation Range: $172K - $210KLocationSan Francisco, CATypeFull timeDepartmentData & AnalyticsCompensation$172K – $210KIndividual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please contact a member of our recruiting team for additional information.