Senior Sales Operations & Strategy Manager

Front is the leading AI-powered customer service platform built for collaboration. More than 9,000 businesses worldwide use Front’s modern, intuitive workspace, AI features, and customer intelligence to provide the efficiency and insights required to deliver five-star service at scale. Supported by notable investors such as Sequoia Capital, Threshold Ventures and Uncork Capital, Front is a dynamic force in customer service with a rapidly expanding presence. The Senior Sales Operations & Strategy Manager is a critical member of the GTM leadership team and an important voice in the border revenue operations ecosystem.  This role will be a strategic business partner to our sales organization and is responsible for the operational strategy, driving best practices around our business processes, analytics, insights and driving scaling initiatives to support a fast-growing company.  This person will report directly to the VP, Revenue Operations.  Looking for a candidate who is passionate about making an impact. You will use your business insight, analytical skills, and strategic thinking to deliver insights and actionable recommendations to improve decision-making across the sales teams. You are a genuine and proactive team player, who is able to embrace ambiguity and approach business problems in a data-driven and structured manner. What will you be doing?Operational Cadence: Own the sales operational cadence.  Consistently monitor and drive operational efficiencies to optimize the effectiveness and impact of processes such as lead scoring & routing, book assignments, territory design, compensation plans, planning, QBRs, weekly cadences, etc.  Build and implement sales processes to maximize sales productivity and operational efficiency.Insights: Know the business and the market to help drive business insights into current pacing and projections.  Own performance metrics and reporting tools and ensure accurate and actionable data.  Recommend thoughtful improvements to help accelerate growth and remove friction within the sales motion.  Provide insights into what is working and what isn’t.Strategy: Drive thought leadership around operational excellence.  Design a cohesive end-to-end strategy, aligned to company goals, to evolve the sales operational engine to support fast growth and scale.  Proactively set a cadence to provide visibility, deliver steady insights and actions to shape and growth.  Leverage and partner with internal stakeholders to drive alignment and consistencyStrategic Projects: Ensure sales strategy, organizational and operational projects are properly defined, implemented and executed.What skills & experience do you need?7+ years experience in Sales Operations, Revenue Operations or equivalentExperience working in B2B SaaS, high-growth environmentExcellent communication skills, incl. experience effectively working with executivesStrong attention to detail, with ability to synthesize and simplify complex informationProven analytical, modeling, and conceptual problem-solving abilitiesAble to work with a high degree of autonomy, particularly within a global settingSalesforce expert and familiar with data structure and reporting functionality of Salesforce Proficiency in SQL, Google Sheets, and ExcelBachelor's degree required, MBA preferred.This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.What we offerCompetitive salaryEquity (we are post-series D & backed by some of the best VCs in the US)Private health insurance, including plan options at no cost to employeesFocus Fridays - learn more here!Flexibility to work from home 3 days/week (unless posted as a full-remote role)Mental health support with Workplace OptionsFamily planning support with Maven$100 per month Lifestyle Stipend to spend on fitness and other activitiesWellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy NoticeCompensation Range: $156K - $191KLocationSan Francisco, CATypeFull timeDepartmentOperationsCompensation$156K – $191KIndividual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please contact a member of our recruiting team for additional information.