Senior Product Manager

Our MissionHealthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionAt Zocdoc we’re building the best experience for millions of patients to find a great doctor, and more than a hundred thousand providers to grow their practices. As Senior Product Manager, you’ll drive strategy, define success and lead a group of engineers, designers, analysts and more. You’ll enjoy this role if you are…A builder who wants to do more than optimize, and enjoys bringing new products to market and driving meaningful products changes Well versed in all elements of product development, from ideation all the way through to testing and validationA strong communicator who can engage a team and bring along the broader organization Analytically minded and comfortable investigating and leveraging data to validate and inform strategyCustomer obsessed and love driving impact in a highly complex industryOwnership minded, with a strong bias for actionYour day to day is…Defining and communicating a product strategy, roadmap, and measurable goalsPartnering closely with Engineering, Design, Analytics and operational teams to break down and prioritize customer needs, and scope and define detailed product requirementsConducting in-depth analysis to formulate compelling business cases for new product ideas Managing and owning the entire product lifecycle, from ideation, to launch, to end-of-lifeYou’ll be successful in this role if you have…4+ years of product background, preferably in B2B SaaS or marketplaces with proven track record of success Demonstrated experience successfully owning objective improvements in revenue, user growth, engagement, or other metricsAn ownership mentality, with the ability to develop and execute product initiatives, and make hard prioritization decisions that drives business resultsStrong technical acumen, and are capable of leveraging modern technologies in product designsExperience across product management lifecycle - identifying opportunities, defining a roadmap, developing business cases, driving execution activities, and measuring resultsAnalytical horsepower and a natural curiosityA customer focus that leverages qualitative and quantitative insights to prioritize work and iterate on productsBenefits:Flexible, hybrid work environmentUnlimited PTO100% paid employee health benefit optionsEmployer-funded 401(k) matchCorporate wellness programs with Headspace and PelotonSabbatical leave (for employees with 5+ years of service)Competitive parental leaveCell phone reimbursementIn-office perks, including: Catered lunch every day along with snacksCommuter benefitsConvenient Soho locationZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$163,000—$225,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice