General Manager, Sales

Job CategorySales & Customer SupportLocationRaleigh, North CarolinaReq. ID228091Job TypeFull-timeWhat to ExpectAs Tesla expands, we are seeking exceptional leaders to drive our growth by forming exceptional teams and refining processes that enhance the entire customer experience. As a General Manager, your primary responsibility is to guarantee the site's success by overseeing all sales and service operations. In this pivotal role, you will lead cross-functional managers and institute streamlined, customer-focused processes to propel Tesla's mission of accelerating the global transition to sustainable energy. We're looking for a candidate who can make a significant impact in this leadership position.What You’ll DoTeam Development: Understands individual motivations and coaches for growth, fostering a culture of inclusion and psychological safetyCustomer Satisfaction: Manages the end-to-end customer journey, monitoring service trends, and improving communication, processes, and relationshipsAdaptability: Excels in dynamic problem-solving, leading with a clear "why," and remaining resilient under pressure, while actively pursuing personal developmentResults-Oriented: Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountableWhat You’ll BringBachelor’s degree, professional experience leading an end-to-end customer-facing operation in a fast-paced environment, or equivalent experienceRelentless drive for excellence; provides recognition and feedback daily while making team members feel included and valuedFirst-principles thinker who finds a creative path to solve previously unsolvable problems, with exceptional integrity through dedicated and ethical approach to sales and service operationsCommitment and enthusiasm to work evenings and weekends alongside the rest of the teamMust be able to stand or sit for 8 hours or more; occasional travel required for offsite meetings and events, typically less than 10% of the timeValid driver’s license required