Health & Human Services Comm
Performance Analysis Director
Health & Human Services Comm, Austin, TX
Job Description:
The Performance Analysis Director is selected by and reports to the Performance Analysis & Visualization Director within the Office of Data, Analytics, and Performance (DAP). The Director performs advanced (senior-level) managerial work providing direction and guidance for developing and implementing the HHS Performance Management and Analytics System (PMAS).
The Director oversees a group of senior-level program specialists and analysts who provide consultative services and technical assistance to HHSC program staff by developing an advanced understanding of their program business processes and performance measure needs. The Director guides the team's transformation of complex program data into meaningful key measures and actionable information to promote program quality improvement. In addition, the director supports the team's analysis of the data to identify underlying factors contributing to trends and variations in outcomes. The Director is responsible for the team's development, delivery, and support of these performance management solutions and data analytics activities. The Director assists staff in the planning and review of data projects, including guiding analytical procedures. The Director is also responsible for developing and maintaining relationships and a collaborative work environment with other areas within DAP and program areas that interact with PMAS projects, including HHSC Information Technology teams.
Work involves establishing team goals and objectives aligned with PMAS; developing policies, schedules, and priorities for achieving these goals; and implementing techniques for monitoring section activities. Plans, assigns, and supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
(25%) Develops, manages, and evaluates the execution of strategies to ensure the Performance Analysis team's understanding of HHS agency priorities and program data analysis needs and proficient utilization of project management and product management tools; astute analysis of data patterns to understand reporting and measurement opportunities and to provide recommendations; and contributions to the continuous improvement of department processes through automation, efficiencies, and consistency across a variety of analytics products.
(20%) Advises and collaborates with agency leadership to plan, implement, and evaluate performance measures and accountability systems for the HHS system.
(20%) Provides direction, guidance, and assistance in defining program needs, mapping as-is and to-be processes, applying continuous improvement methodologies, translating highly technical information into clear and concise communication for a variety of audiences, and identifying high-value data analysis opportunities.
(20%) Directs, supervises, and manages a team of Product Managers and Data Analysts including hiring and selection, assigning work, completing performance evaluations, recommending personnel and disciplinary actions, scheduling and approving leave, and developing training, procedures, templates, and other resources to ensure the team's success.
(15%) Serves as a member of the Signal Detection, Visualization & Performance Department's leadership team; participates in regular leadership meetings. Represents the department at meetings, hearings, conferences and agency meetings.
Knowledge Skills Abilities:
Knowledge of the functions of the agencies that comprise the HHS system.
Knowledge of the state legislative process.
Knowledge of gathering and reporting program and/or operational performance data.
Knowledge of effective data reporting and visualization practices.
Knowledge of performance improvement and continuous quality improvement processes.
Knowledge of organizational development and management practices as it applies to analysis and evaluation of programs or operational performance.
Skill in gathering and reporting program and/or operational performance data.
Skill in synthesizing and summarizing complex issues and information for executive leadership.
Skill in communicating effectively orally and in writing and at presenting information publicly.
Skill in managing multiple and competing priorities.
Skill in problem solving.
Skill in working collaboratively and cooperatively with diverse groups.
Skill in providing guidance, counseling, advice, and recommendations to managers and senior leadership.
Skill in using of personal computer and various software programs to include Word, Excel, PowerPoint, and Outlook.
Skill with principles, tools, and techniques of project management.
Skill in critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
Skill with the development and use of work simplification methods and statistical procedures.
Skill in designing training programs.
Skill in legislative bill analysis.
Ability to establish goals and objectives.
Ability to translate complex data into user-friendly information.
Ability to manage large projects, specifically organizational change, or process improvement projects.
Ability to implement and use new technology and work processes to enhance decision making.
Ability to identify issues and effectively solve problems.
Ability to plan, assign, and supervise the work of others.
Ability to build, establish, and maintain effective working relationships and coalitions.
Registration or Licensure Requirements:
Initial Selection Criteria:
Three years of experience collecting business requirements, developing key measures, and performing data analytics. Two years of management, supervisory, or project management experience. Graduation from an accredited four-year college or university with major coursework in a field relevant to the assignment. Experience and education may be substituted for one another. Advanced degree preferred.
Additional Information:
Candidates selected for interview will be asked to provide a sample work product.
This position is eligible for hybrid in-office and remote work.
Learn more about benefits .
MOS Code:
N/A
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at [redacted]. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
The Performance Analysis Director is selected by and reports to the Performance Analysis & Visualization Director within the Office of Data, Analytics, and Performance (DAP). The Director performs advanced (senior-level) managerial work providing direction and guidance for developing and implementing the HHS Performance Management and Analytics System (PMAS).
The Director oversees a group of senior-level program specialists and analysts who provide consultative services and technical assistance to HHSC program staff by developing an advanced understanding of their program business processes and performance measure needs. The Director guides the team's transformation of complex program data into meaningful key measures and actionable information to promote program quality improvement. In addition, the director supports the team's analysis of the data to identify underlying factors contributing to trends and variations in outcomes. The Director is responsible for the team's development, delivery, and support of these performance management solutions and data analytics activities. The Director assists staff in the planning and review of data projects, including guiding analytical procedures. The Director is also responsible for developing and maintaining relationships and a collaborative work environment with other areas within DAP and program areas that interact with PMAS projects, including HHSC Information Technology teams.
Work involves establishing team goals and objectives aligned with PMAS; developing policies, schedules, and priorities for achieving these goals; and implementing techniques for monitoring section activities. Plans, assigns, and supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
(25%) Develops, manages, and evaluates the execution of strategies to ensure the Performance Analysis team's understanding of HHS agency priorities and program data analysis needs and proficient utilization of project management and product management tools; astute analysis of data patterns to understand reporting and measurement opportunities and to provide recommendations; and contributions to the continuous improvement of department processes through automation, efficiencies, and consistency across a variety of analytics products.
(20%) Advises and collaborates with agency leadership to plan, implement, and evaluate performance measures and accountability systems for the HHS system.
(20%) Provides direction, guidance, and assistance in defining program needs, mapping as-is and to-be processes, applying continuous improvement methodologies, translating highly technical information into clear and concise communication for a variety of audiences, and identifying high-value data analysis opportunities.
(20%) Directs, supervises, and manages a team of Product Managers and Data Analysts including hiring and selection, assigning work, completing performance evaluations, recommending personnel and disciplinary actions, scheduling and approving leave, and developing training, procedures, templates, and other resources to ensure the team's success.
(15%) Serves as a member of the Signal Detection, Visualization & Performance Department's leadership team; participates in regular leadership meetings. Represents the department at meetings, hearings, conferences and agency meetings.
Knowledge Skills Abilities:
Knowledge of the functions of the agencies that comprise the HHS system.
Knowledge of the state legislative process.
Knowledge of gathering and reporting program and/or operational performance data.
Knowledge of effective data reporting and visualization practices.
Knowledge of performance improvement and continuous quality improvement processes.
Knowledge of organizational development and management practices as it applies to analysis and evaluation of programs or operational performance.
Skill in gathering and reporting program and/or operational performance data.
Skill in synthesizing and summarizing complex issues and information for executive leadership.
Skill in communicating effectively orally and in writing and at presenting information publicly.
Skill in managing multiple and competing priorities.
Skill in problem solving.
Skill in working collaboratively and cooperatively with diverse groups.
Skill in providing guidance, counseling, advice, and recommendations to managers and senior leadership.
Skill in using of personal computer and various software programs to include Word, Excel, PowerPoint, and Outlook.
Skill with principles, tools, and techniques of project management.
Skill in critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
Skill with the development and use of work simplification methods and statistical procedures.
Skill in designing training programs.
Skill in legislative bill analysis.
Ability to establish goals and objectives.
Ability to translate complex data into user-friendly information.
Ability to manage large projects, specifically organizational change, or process improvement projects.
Ability to implement and use new technology and work processes to enhance decision making.
Ability to identify issues and effectively solve problems.
Ability to plan, assign, and supervise the work of others.
Ability to build, establish, and maintain effective working relationships and coalitions.
Registration or Licensure Requirements:
Initial Selection Criteria:
Three years of experience collecting business requirements, developing key measures, and performing data analytics. Two years of management, supervisory, or project management experience. Graduation from an accredited four-year college or university with major coursework in a field relevant to the assignment. Experience and education may be substituted for one another. Advanced degree preferred.
Additional Information:
Candidates selected for interview will be asked to provide a sample work product.
This position is eligible for hybrid in-office and remote work.
Learn more about benefits .
MOS Code:
N/A
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at [redacted]. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS