SHAZAM
Dispute & Recovery Services Specialist
SHAZAM, Des Moines, IA, United States
What we're looking for:
SHAZAM is looking for a Dispute & Recovery Services Specialist to join our team. In this role, you'll be able to learn multiple EFT networks' chargeback rules and regulations, ensure client adherence to Reg E guidelines, and perform cardholder transaction dispute investigations. You'll need to navigate multiple computer systems and excel in a fast-paced processing environment.
What you'll do:
Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
SHAZAM is looking for a Dispute & Recovery Services Specialist to join our team. In this role, you'll be able to learn multiple EFT networks' chargeback rules and regulations, ensure client adherence to Reg E guidelines, and perform cardholder transaction dispute investigations. You'll need to navigate multiple computer systems and excel in a fast-paced processing environment.
What you'll do:
- Process consumer dispute claims in an efficient, timely manner.
- Work directly with our clients regarding their cardholder disputes, chargebacks, client questions, and cardholder correspondence.
- Process required dispute claim documents, maintain case information, perform claim investigations, and make claim resolution recommends.
- Utilize Mastercard and VISA chargeback processes and website to recover funds for clients.
- Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.
- Experience in retail banking, claims processing, or document processing.
- Work efficiently within multiple systems, including a dispute claim software, internal/external web applications, and Microsoft Office (Word, Excel, Outlook).
- Possess professional communication skills - written, telephone, and internal communication.
- Collaborate with other team members and departments to resolve client questions and consumer claims.
- Supportive, collaborative, inclusive, and diverse workforce.
- Career learning, development, and growth opportunities.
- Culture of respect and dignity, teamwork, honesty, and integrity.
- Excellent benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work - PTO, VTO, paid parental leave, and company holidays
- Educational assistance
- Professional Certification Bonus program
Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.