Dispatcher

Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is to the organization. We have the following position at the Santa Clarita Hauling division:

DISPATCHER

Responds to incoming radio calls made by drivers and dispatches calls through proper channels.

SALARY RANGE: $23.30/hour - $24.80/hour

ESSENTIAL DUTIES:

• Maintain communication with the Drivers in the field to ensure quality customer service.
• Communicate with the Route Supervisor regarding Driver or Dispatch problems.
• Assure that all daily activities and assignments are completed on a timely and or scheduled basis.
• Work closely with Customer Service Call Center to resolve issues and ensure quality customer service.
• Assist Drivers with any questions regarding service or work orders.
• Responsible for dispatching calls through proper channels.
• Dispatch roll-offs
• Contact customers regarding problems in servicing the account.
• Dispatch service calls as defined by work orders.
• Update and maintain front sheets.
• Perform other duties as assigned by management.
• Handle incoming service orders, direct drivers, and resolve service issues.
• Work with route managers and the service department to optimize routes.
• Dispatch drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Field incoming calls from customers or the customer service department, managing pick-up or container delivery requests and ensuring same-day service.
• Initiate outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensure same-day service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Identify and plan deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations.
• Record and document information and distribute it to appropriate departments, including route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.
• Ensure accuracy and thoroughness of pick-up, container delivery, service, and driver records.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to communicate effectively.
• Ability to effectively interface with drives and customers.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work in a fast-paced environment, prioritize tasks, and make quick decisions under pressure.
• Knowledge of safety regulations, compliance standards, and best practices in waste management operations.

QUALIFICATIONS:

• A minimum of one year experience in dispatching, logistics, or a similar role required
  • Waste management or transportation industry preferred
• Proficiency in computer systems, Microsoft Office (Excel, Outlook)
• Minimum of one year of experience in data entry is required.

PHYSICAL:

• Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
• Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
• Hearing sufficient to understand conversations, both in person and on the telephone.

WORKING CONDITIONS:

• The work area is primarily in an office setting and may have fluorescent lighting and air conditioning.

We offer competitive wages and an excellent benefits package, including a 401k, 100% paid medical/dental/life insurance, holidays/vacation, and PSL.