Senior Digital Product Manager - Customer Identity & Access Management

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job DescriptionAs a Senior Digital Product Manager (DPM), you are pivotal to the success of a digital product, owning and driving the strategy, focus, health, usability, adoption, and prioritization to deliver iterative value for your customers. You are accountable for the outcomes of the product you support. As a DPM, you will facilitate Discovery and Framing sessions, retros and other agile ceremonies for your product. DPMs author, test and accept stories and own the product strategy, prioritization decisions, roadmap and backlog. You define the Key Performance Indicators that align with declared outcomes within a strategic initiative. DPMs may coordinate releases if needed and evangelize user-centric design. You’ll be closely working with Business Architects, Experience Designers and Platform Consultants. With key stakeholders, you’ll measure and validate outcomes, align on roadmaps, and sequence, and prioritize features that drive key outcomes. You’ll also work with them to author stories and define a validation strategy for measuring key outcomes and performance. In conjunction with others, you’ll drive user-centric design and identify experience enhancement opportunities and gaps to fold into stories and epics. You’ll also partner with Platform Consultants to apply the appropriate architecture across products. The Digital Product Manager (DPM) will support the Customer Digital Identity Product helping our customers create and maintain digital accounts so that their digital experiences are consistent, establish trust, and are responsive to threats. Guided by the principle of digital empathy, we aim to build a foundation of trust, transparency and convenience, proving that robust security can enhance user delight and satisfaction.What is our Mission?CIAM (Customer Identity and Access Management) is the backbone of how we connect with our digital customers. It ensures that both Allstate and our customers can trust that we're interacting with the right people. We'll build trust and confidence in our brand by creating smooth and consistent capabilities that are re-usable and easy for digital product teams to leverage. We're centralizing and optimizing Allstate's customer identity eco-system so we can nimbly provision the next evolution of secure user experiences.An ideal Digital Product Manager candidate should be obsessed with the consumer, expertly living into Human-Centered design and Design Thinking practices to better understand needs and goals, generating new ideas and features. They should be a creative problem solver in the face of technology and/or resource limitations. Moreover, they should be able to skillfully apply emotional intelligence to gain trust and influence across stakeholders.Key ResponsibilitiesDrive strategic direction for digital products by sequencing and iteratively delivering on consumer journeys and relevant demands Collect, analyze, and interpret user feedback, market trends, and digital product success measures to inform key decisions and roadmapCo-own and lead all incident responses and root cause analysis in partnership with Managing EngineerPrepare for and facilitate Iteration Planning Meeting (IPM) to select stories included in iteration and ensure that weekly prioritization and scope is aligned across product teamBe an expert facilitator of digital product inceptions, ensuring appropriate KPIs, focus, and iterative deliverables with a bias for accelerationDemonstrate strong bias for speed to market, advocating for paths to reuse capabilities and minimize the need to code to creatively validate hypothesesEffectively balance new feature development against product modernization and maintenanceExpertly negotiate iterative delivery and sequencing within backlogJob Qualifications7+ years of Product Management experience preferredAdvanced knowledge in Information/Infrastructure Security principles & processesPrevious experience working on CIAM or with Customer facing products strongly preferredPrevious experience of working with full stack development teams in particular XP preferredExperience of running Design & Framing / Design Thinking sessionsProven ability to drive better user experiencesDisplay evidence of strong interpersonal, analytical, time management and organizational skillsSkillsBusiness Case Analyses, Customer Centricity, Digital Customer Experience, Digital Literacy, Digital Product Management, Identity Access Management (IAM), Inclusive Leadership, Information Security Standards, Information Technology (IT) Infrastructure, Learning Agility, Product Management, Product Management Strategy, Product Ownership, Product Roadmapping, Product Strategies, Results-Oriented, Stakeholder Management, Systems Thinking, User Experience (UX)CompensationCompensation offered for this role is $112,000.00 - 196,750.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance ProgramsTo view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.Brand: AllstateJob ID: JOB_POSTING-3-10276Job Area: Product & UnderwritingFunction: GeneralIndustry: Internet/Internet Technologies