Mini Bar Service Attendant

Mini Bar Service Attendant at Conrad Nashville

Job Summary: We are looking for a professional Mini Bar attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The primary role of a Mini Bar Attendant is to effectively maintain the guest room mini bars. Their job duties require style and service attributes that are key to creating a positive guest experience.

Essential Functions:

• Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.

• Deliver excellent customer service in an efficient manner.
• Communicate all guest requests or charge discrepancies to an appropriate supervisor in a timely and professional manner.
• Efficiently maintain inventory of mini-bar supplies of all guest rooms, occupied and not occupied.
• Keeps cart clean and orderly
• Ensure mini bars are defrosted, clean and in good state of repair at all times.
• Ensure mini bar product is fresh and has not exceeded its expiration date.
• Adhere to DND (Do Not Disturb) processes and procedures.
• Maintain appearance and uniform standards.
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
• Gives recognition to repeat guests
• Special projects and duties as assigned

Education & Experience:

• Minimum of 1 year housekeeping/mini bar experience preferred
• Minimum of 1 year hotel experience preferred

Skills & Abilities:

• Excellent time management skills
• Passion for hospitality and customer service focused.
• Team player
• Can communicate well with guests, supervisors and coworkers.

Physical Requirements:

• Lifting may include equipment or furniture weighing up to 25 lbs. with or without reasonable accommodations.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.
• Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical/ Dental/Vision- eligible after 60 days
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Awesome Paid Time Off policy
• Hilton Discounts Worldwide
• Northwood Hospitality Discounts
• Free Parking