General Manager (KFWL/Fox Island)

What perks can you expect?:

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Free lodging during summer operating season
• Access subsidized mental health and wellness resources
• Referral bonus available  

What will be your daily pursuit?:

Deep down, our mission and values make us who we are as a team. This is what we strive for in all of the connections we create for our guests and for each other.

What will your compensation be?:

$70,000 annually

When does this adventure begin?:

• Join an inclusive, global team and make life-long connections. 

• Enjoy free access to Pursuit attractions and 50% off for friends. 

• Get discounts on hotel stays, dining, and retail. 

• Access subsidized mental health and wellness resources. 

• Housing accommodations available with competitive rates 

• Referral bonus available  

What will you do in this job?:

• Responsible for the overall management and operation of all Kenai Fjords Wilderness Lodge and Day Lodge facilities, including but not limited to:
• Ensuring the safety and security of all guests and employees while on Fox Island
• Meeting or exceeding industry and Company standards of guest service and product quality
• Responding to guest comments, complaints and concerns to ensure that guest expectations are met through Trip Advisor, Revinate, guest comment cards and day-to-day issues
• Ensuring facilities meet or exceed legal, industry and Company standards for cleanliness and maintenance of facilities, such as:
• Daily, weekly and ongoing maintenance and cleaning in and around the facilities
• Compliance with regulations relating to cleaning and sanitizing guidelines for kitchen, dining room and food storage areas, such as refrigerator, freezer and cooler space
• Developing and coordinating regularly scheduled safety meetings and drills
• Maintaining adequate daily and ongoing inventory of all lodging supplies, food and dry goods at both the Kenai Fjords Wilderness Lodge and Day Lodge
• Coordinating and managing duties associated with start-up and close-down of Kenai Fjords Wilderness Lodge and Day Lodge facilities
• Responsible for the effective and efficient recruitment, training, supervision and performance of Kenai Fjords Wilderness Lodge and Day Lodge staff:
• Recruits, hires and terminates seasonal staff utilizing the Application Tracking System in conjunction with People & Culture resources
• Coordinates and manages the start and end-of-season duties in relation to all Kenai Fjords Wilderness Lodge and Day Lodge facilities
• Develops and manages daily staff schedules and duty rosters
• Staff training to ensure guest service principles are consistently applied to achieve and exceed overall guest satisfaction
• Responsible for accurate timesheets of all staff members; reviews and approves staff timesheets
• Responsible for accurate tip sheets of all staff members; reviews and approves staff tip sheets
• Ensures all cash is secured, deposits are made on a regular basis, and all accounting paperwork, including daily revenue reports, timecards, invoices and statements are provided to the Alaska Collection accounting department in a timely manner
• Participates in the annual operating and capital budget formation; ensures annual budget is met or exceeded
• Responsible for maintaining routine and emergency channels of communication with the Kenai Fjords Tours office in Seward, AK
• Coordinates with Kenai Fjords Tours operations and vessel staff for arrival times, passenger counts, shuttle times and supply delivery
• Other duties as assigned

What skills and experience do you need for this job?:

Skills + Abilities

• Working knowledge of the principles and practices of the tourism business in Alaska, including state government, industry organizations and large private industry influences
• Working knowledge of food, beverage and hospitality services and operations
• Working knowledge of maintenance and safety standards in the hotel industry
• Strong supervisory/leadership skills with ability to effectively train, manage and lead staff
• Good judgment in making sound decisions and effectively solving problems
• Ability to work independently, in a team environment and with minimal supervision
• Excellent interpersonal skills; ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates; exhibits a professional manner in dealing with others
• Excellent time management skills with the ability to handle multiple tasks and work effectively under pressure
• Strong communication skills, both oral and written; ability to write reports, business correspondence and procedures manuals; ability to effectively present information and respond to questions from staff, managers and the general public
• In-depth knowledge of Company policies, procedures and employee programs
• Knowledge of Alaska Collection products and Kenai Fjords Tours operations, including details regarding boat tours and transportation operations
• Proficient using industry-standard computer software and databases
• Work extended hours, various shifts and holidays and weekends
• Live in close quarters with others in a remote wilderness setting

 

Physical Abilities:

• Must be able to work in the outdoors and traverse uneven terrain daily
• Office time is limited, there is a lot of time spent between the Day Lodge and Wilderness Lodge
• Ability to assist with tri-weekly shuttles unloading items from boat-to-dock-to-carts-to-location
• There are three to four large shuttles per year requiring all hands on deck with heavy lifting and unloading
• Ability to maintain balance upon a floating dock
• Ability to climb ladders, climb stairs and navigate uneven surfaces
• Must be able to see, hear and verbally communicate with regular frequency
• Ability to kneel, crawl, bend and twist at the waist
• Ability to reach at, above and below should3r height with regular frequency
• Must be able to push, pull, carry and lift objects weighing up to 45 pounds on a regular basis, and great weights on occasion
• Must possess sufficient fine and gross motor skills to operate computers
• Minimum Qualifications:
• Some college education
• 3-5 years’ of practical experience in hotel and/or restaurant management, hospitality management or any combination of education and experience that provides the necessary skills, knowledge and abilities
• Supervisory experience
• CPR certified required
• First Aid certified required
• ServSafe Manager Certificate required
• Previous success in producing profit and guest satisfaction in the hospitality industry

What will your work environment be like?:

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the last frontier. 

 

Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. 

Independent. You’ll spend your days in and around our amazing properties.  

Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.  

 

Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required  

 

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 

EEO:

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!  

 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 

We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.