Swift
Operations Center Lead
Swift, Mc Lean, VA
The Swift Group is looking for an Operations Center Lead to join our prime program with our client. This individual will perform critical liaison, coordination, communication, and collaboration with various customer stakeholders in support of 24/7/365 security monitoring at both CONUS and OCONUS locations.
Key Responsibilities:
Required Qualifications:
Desired Qualifications:
The Swift Groups is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Key Responsibilities:
- Be the primary point of contact for the customer regarding all relevant operations center functions and be responsible for ensuring seamless operation of all Operations Center systems.
- Address new and outstanding service requests
- Perform and manage system repair, upgrade, and replacement, conduct troubleshooting as required, and provide support to customer personnel in the event of system malfunction or outage.
Required Qualifications:
- 5+ years of experience with security/ VSS (CCTV) systems
- Experience serving in, or supporting, operations centers.
- Proficiency with IT systems, including, but not limited to: MS Office, Adobe, and AutoCAD.
- Bachelors Degree
- US Citizenship and an active TS/SCI with Polygraph security clearance required
Desired Qualifications:
- 10+ years of experience with enterprise-level PELCO (VMS)
- Experience with various security systems, for example: VSS, GSR, VIS, IDS, HVAB, ECS, VVS, IRISS
- Previous experience supporting IC contracts
The Swift Groups is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.