sgsco
Sr. Director, Client Services
sgsco, Cincinnati, OH
SGS & Co is a brand impact group. We're built for agility and inventiveness, to enable our clients to get there first. Fuelled by two connected specialist teams, Marks and SGS, we empower acceleration on a global scale, bringing the world's biggest brands to life.
We are both a brand design and experience agency & a production powerhouse, built for brands to access top multi-discipline talent. We provide our client-partners with a holistic service operating as an extension of their design, marketing, and supply-chain teams. Our approach combines provocative thinking with optimization programs designed to disrupt and drive results. Culture fuels our everyday work with a diverse group of 5300+ across 6 continents with global expertise in strategy, creative, design, content creation, eComm, production and print management.
Position Summary
The purpose of this position is to own and manage your client portfolio aligned with our Merchandising Services Group.
Location: Cincinnati
Essential Responsibilities, Accountabilities & Results
Educational & Experience Minimum Requirements
This position requires the following knowledge and skills:
Competency Requirements-
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We are both a brand design and experience agency & a production powerhouse, built for brands to access top multi-discipline talent. We provide our client-partners with a holistic service operating as an extension of their design, marketing, and supply-chain teams. Our approach combines provocative thinking with optimization programs designed to disrupt and drive results. Culture fuels our everyday work with a diverse group of 5300+ across 6 continents with global expertise in strategy, creative, design, content creation, eComm, production and print management.
Position Summary
The purpose of this position is to own and manage your client portfolio aligned with our Merchandising Services Group.
Location: Cincinnati
Essential Responsibilities, Accountabilities & Results
- Co-own the P&L for your client portfolio with VP Sales and Group President.
- Manage your cross functional teams including Account Managers and Project Managers, helping them to reach revenue, profit and client service goals.
- Maintain the highest standards of client satisfaction while developing growth opportunities with your portfolio clients.
- Help develop standard and customized "ways of working" for the Merchandising Services Client Services to enable revenue and profit goals.
- Own the client relationships for Merchandising Services where they are independent decision makers, ensuring critical insights and opportunities are developed; while ensuring we remain top of mind with key client, cross-functional contacts
- Be an active and committed partner to the SGS & Co Shared Service leaders and practitioners.
Educational & Experience Minimum Requirements
This position requires the following knowledge and skills:
- A bachelor's degree from an accredited four-year university, and more than 10 years of experience or equivalent work experience.
- Deep experience in Merchandising Services sales and operations.
- Experience managing client facing teams.
- Strong "client-hands" and experience leading account managers.
- P&L experience preferred
- Demonstrated ability to excel at leading teams, developing talent, and working through others to consistently deliver budgeted annual, quarterly, and monthly financial and operational results.
- Demonstrated ability to excel as a teammate on a senior leadership team and to senior shared services leaders.
Competency Requirements-
- Exceptional written, verbal, and presentation skills.
- Superior quantitative and analytical skills.
- Exceptional empathy, compassion, and ability to connect with all regardless of station, title, position, or background.
- Proven ability to exercise personal discipline, discretion, and appropriate emotional management.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)