Barista - Part Time Job at East Ohio LLC in Martins Ferry

Job Purpose

• Process orders in order to create an exceptional customer service experience.
• Listen well and communicate in a professional and friendly manner
• Focus on customer satisfaction
• Practice basic safety procedures with respect to equipment and handling hot beverages
• Build good relationships with customers
• Maintain a clean work environment
• Keep supplies replenished to minimize downtime

Responsibilities

• Demonstrates exceptional customer service. Consistently applies all principles of the customer service training.
• Greeting customers in a friendly manner and taking food and drink orders
• Preparing and serving beverages, ranging from simple to elaborate ones
• Preparing and serving food items such as soups, sandwiches and pastries
• Answering customers' questions about menu choices
• Promoting and recommending menu options to customers
• Taking payment from customers
• Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
• Keeping the work environment sanitary and organized
• Evaluating and modifying processes to improve efficiency and quality of service
• Working to attract new customers and expanding the menu

Requirements

Educational/Knowledge Requirements:

• Strong customer service orientation; ability to demonstrate positive attitude, enthusiasm and professionalism.
• Strong interpersonal skills required to effectively communicate with team members and all customers.
• Ability to use current technology, including computers.
• Ability to solve problems and work independently with minimal supervision.

Physical Demands of the Job

LIGHT WORK:

The following scale was used to rate frequency of occurrence for each variable.

1. Strength Light Work: Exerting up to 20 lbs. of force occasionally or up to 10 lbs. of force frequently to lift, carry, push, pull or move objects.

• Standing - Frequently (Tile or carpeted surfaces)
• Walking - Frequently (Tile or carpeted surfaces)
• Sitting - Occasionally
• Lifting - Occasionally-Up to 50 lbs.
• Carrying - Occasionally-Up to 20 lbs.

2. Bending at waist - Occasionally

3. Reaching - Frequently at or below shoulder level

- Occasionally above shoulder level

4. Handling - Frequently

5. Fine Manipulation - Frequently