Northwood Hospitality
Part-Time Bellman Job at Northwood Hospitality in Charleston
Northwood Hospitality, Charleston, SC, United States
Job Summary
Typically the first and last point of contact for our guests, the bell station position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with their rooms; anticipating guests- needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Job Responsibilities
Benefits:
Planters Inn is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Education
Typically the first and last point of contact for our guests, the bell station position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with their rooms; anticipating guests- needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Job Responsibilities
- Present a personal demeanor that is professional, friendly, cheerful and courteous at all times.
- Upon arrival, welcome guests by name.
- Assist guests by opening doors, unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
- Upon departure, assist guests by transporting luggage from room to vehicle and load luggage into vehicle and thank the guest by name for visiting Planters Inn.
- Ensure that entry areas, courtyard and entrances are free of debris and present a clean and attractive facility to customers.
- Welcome and effectively resolve guest problems with supervisor assistance as needed.
- Be watchful of any security issues and contact security immediately when there is an issue.
Benefits:
- 401k after 90 days, fully vested, company match to 3%
- Northwood Hospitality Discounts
- Referral Bonus program
Planters Inn is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Education
- High school diploma or GED preferred
- At least 21 years of age
- Must possess valid and current driver-s license
- Must be able to read, communicate effectively and have superb interpersonal skills
- Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
- Work experience in the hospitality or restaurant industry is preferred
- Communication in other languages is helpful