IT Security Support

Code Red are currently partnered with a leader in the defense tech space who are making waves in the industry with their cutting-edge autonomous naval vessels. The team is growing rapidly and we're now in search of another IT Security Support Tech to be a key asset to the growing support team.

What you'll do:

-Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices.

-Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.

-Assist with network configurations, including routers, switches, firewalls, and VPNs.

-Perform routine system maintenance, including software updates, security patches, and backups.

-Administer and troubleshoot Active Directory, Office 365, and cloud-based services.

-Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.

-Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.

What you need:

-3+ years of experience in a technical support or similar IT role.

-Proficiency in troubleshooting hardware, software, and networking issues.

-Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.

-Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).

-Familiarity with ticketing systems and helpdesk management tools.

-Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.