Stability Technology
Desktop Support Technician
Stability Technology, Calabasas, California, United States, 91302
We are seeking a skilled and customer-focused
Desktop Support Technician
to join our IT team. The ideal candidate will have experience providing both remote and onsite troubleshooting support to end-users while maintaining a high standard of customer service. This role involves working with enterprise-level tools and technologies, supporting a diverse range of hardware and software systems, and assisting with networking and server administration. Key Responsibilities: 1. End-User Support: Provide remote and onsite technical support for hardware, software, and peripherals. Troubleshoot and resolve issues with Windows 10/11, Office 365, and other enterprise applications. Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices, etc.). 2. Active Directory and Azure Management: Perform account management tasks in Active Directory, including password resets, account provisioning, and group policy management. Support Azure Active Directory configurations and integrations. 3. Device and Endpoint Management: Use Microsoft Intune for device enrollment, management, and policy enforcement. Deploy software and manage updates using enterprise tools. 4. Networking and Server Support: Troubleshoot basic network connectivity issues, including Wi-Fi, VPN, and LAN/WAN. Assist with server administration tasks, including file sharing, user permissions, and performance monitoring. 5. Documentation and Reporting: Maintain accurate records of support requests in the ticketing system. Document solutions, workflows, and common troubleshooting procedures. 6. Continuous Improvement: Collaborate with IT colleagues to develop and implement best practices. Stay updated with emerging technologies and provide recommendations for enhancements. Qualifications: Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Technical Skills: Proficient in supporting Windows 10/11 environments. Strong knowledge of Microsoft Office 365 suite (e.g., Outlook, Teams, SharePoint). Hands-on experience with Active Directory and Azure Active Directory. Familiarity with device and application management using Microsoft Intune. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience in server administration and support is a plus. Experience: 2+ years of experience in a desktop support or IT help desk role. Previous experience with remote support tools and ticketing systems. Soft Skills: Excellent troubleshooting and problem-solving abilities. Strong verbal and written communication skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Certifications (Preferred): CompTIA A+, Network+, or equivalent certifications. Microsoft certifications such as MTA, Azure Fundamentals, or MS-900.
Desktop Support Technician
to join our IT team. The ideal candidate will have experience providing both remote and onsite troubleshooting support to end-users while maintaining a high standard of customer service. This role involves working with enterprise-level tools and technologies, supporting a diverse range of hardware and software systems, and assisting with networking and server administration. Key Responsibilities: 1. End-User Support: Provide remote and onsite technical support for hardware, software, and peripherals. Troubleshoot and resolve issues with Windows 10/11, Office 365, and other enterprise applications. Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices, etc.). 2. Active Directory and Azure Management: Perform account management tasks in Active Directory, including password resets, account provisioning, and group policy management. Support Azure Active Directory configurations and integrations. 3. Device and Endpoint Management: Use Microsoft Intune for device enrollment, management, and policy enforcement. Deploy software and manage updates using enterprise tools. 4. Networking and Server Support: Troubleshoot basic network connectivity issues, including Wi-Fi, VPN, and LAN/WAN. Assist with server administration tasks, including file sharing, user permissions, and performance monitoring. 5. Documentation and Reporting: Maintain accurate records of support requests in the ticketing system. Document solutions, workflows, and common troubleshooting procedures. 6. Continuous Improvement: Collaborate with IT colleagues to develop and implement best practices. Stay updated with emerging technologies and provide recommendations for enhancements. Qualifications: Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Technical Skills: Proficient in supporting Windows 10/11 environments. Strong knowledge of Microsoft Office 365 suite (e.g., Outlook, Teams, SharePoint). Hands-on experience with Active Directory and Azure Active Directory. Familiarity with device and application management using Microsoft Intune. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience in server administration and support is a plus. Experience: 2+ years of experience in a desktop support or IT help desk role. Previous experience with remote support tools and ticketing systems. Soft Skills: Excellent troubleshooting and problem-solving abilities. Strong verbal and written communication skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Certifications (Preferred): CompTIA A+, Network+, or equivalent certifications. Microsoft certifications such as MTA, Azure Fundamentals, or MS-900.