Desktop Support Specialist

The

Desktop Support Specialist

will provide technical assistance to end-users, ensuring seamless operation and user satisfaction across devices and applications. This role requires expertise in both traditional desktop support and cloud-based tools, with a focus on

Microsoft Azure ,

Intune ,

Autopilot , and other endpoint management solutions. Youll troubleshoot, support, and manage desktops, laptops, and mobile devices while leveraging cloud technology to enhance end-user productivity.Key ResponsibilitiesEnd-User Support : Provide first and second-level support for desktop, laptop, and mobile device issues, including hardware, software, network, and connectivity troubleshooting.Cloud Management : Configure and manage user devices using

Microsoft Intune

for secure and efficient device management.Azure AD & Intune Enrollment : Oversee device enrollment in

Azure Active Directory

(Azure AD) and

Microsoft Intune

to support secure access, policy enforcement, and compliance.Windows Autopilot : Manage the deployment and configuration of new devices using

Windows Autopilot

to ensure a seamless out-of-the-box experience for users.Device Configuration & Compliance : Enforce compliance policies, settings, and configurations via

Intune

to secure devices and protect company data.Application Management : Assist in packaging, deploying, and updating applications across devices using

Intune .Troubleshooting and Resolution : Diagnose, analyze, and resolve technical issues, escalating complex problems to senior team members or vendors as needed.Documentation & Knowledge Base : Maintain accurate records of support requests and update internal documentation and knowledge bases for commonly encountered issues.User Training : Provide training and documentation to end-users on best practices, application use, and cloud-based features to enhance productivity.Collaboration : Work closely with the broader IT team, including Network and Systems Administrators, to implement and improve desktop management policies and processes.QualificationsEducation : Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent experience.Experience : 2+ years in desktop support, preferably with experience in cloud-based endpoint management.Technical Skills :Proficiency with

Microsoft Azure AD ,

Intune , and

Autopilot

for device management and deployment.Strong knowledge of

Windows OS

and

Microsoft 365 applications .Experience troubleshooting network connectivity issues, including VPN, Wi-Fi, and LAN connections.Familiarity with

cloud-based management tools

and their best practices.