Customer Service Associate Job at Wall Colmonoy in Madison Heights

Wall Colmonoy located in Madison Heights, MI specializes in advanced materials and surface engineering solutions. We offer thermal spray coatings, brazing products, engineered components, and materials for various industries including aerospace, automotive, and manufacturing. Our focus is on improving performance, durability, and efficiency of components and systems.

Customer Service Associates serve as the primary point of contact for prospects and customers, addressing general inquiries, pricing, availability, terms, account information, shipping details, and more. They play a key role in building and maintaining strong business relationships by delivering prompt, accurate service that fosters customer loyalty. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills. They are a motivated team player with the ability to manage multiple tasks effectively while meeting deadlines.

Essential Responsibilities

• Provide product pricing, availability, and lead time information to customers.
• Create accounts and maintain customer records, addresses, contacts, requirements and preferences in ERP and CRM databases.
• Interact with shipping departments to ensure accuracy and on-time delivery of customer orders.
• Problem solve customer order issues, track, and expedite orders.
• Manage communication with Sales and other departments to proactively respond to customer needs and maintain customer satisfaction.
• Answer customer questions or direct customer inquiries about our products, services, and other business functions.
• Ensure that purchase orders are processed timely and accurately, manage blanket orders and customer contracts.
• Ensure that complaints are handled efficiently and promptly with abundant communication.
• Ensure that samples are processed efficiently and timely.
• Proactively contact existing customers to seek new orders. Follow-up quotations to secure new orders.
• Work with outside sales team to provide support and service customers.

Qualifications and Experience

• Associate's or Bachelor's degree, or an equivalent combination of education and experience
• 2-3 years' experience
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint, Access)
• Proficient with Customer Relationship Management software Salesforce
• Excellent problem-solving and multi-tasking skills
• Customer Service experience with an Industrial Manufacturing company a plus
• Working knowledge of ERP software such as Microsoft Dynamics AX D365
• Understanding of ISO 9000 and AS9100 aerospace quality systems a plus

If you are a driven and experienced customer service professional, we encourage you to apply for this exciting opportunity.