Salesforce Business Analyst Job at Youth Villages in Memphis

Overview:

This position is a fully remote position within the USA, however, some travel to Memphis, TN will be expected. The ideal work hours are 8:30am to 5:00pm CST.

Company Overview
Youth Villages has been a national leader in the implementation of research-based treatment philosophies in the field of children's mental and behavioral health. Our commitment to helping troubled children and their families find success spans 30+ years and includes a comprehensive array of programs and services.

If you are looking for a positive career move where you are meeting the challenges of life and striving to make a positive difference, then Youth Villages is the place for you. We are looking for people with a strong sense of purpose and focus to continually build confidence in yourself and our organization.

Responsibilities:

Our Information Technology (IT) department is seeking a passionate individual to join our high-performing team as a Salesforce Business Analyst. Working on the Youth Villages IT team means collaborating with purpose-driven people on high-impact projects and products, making a direct impact on the youth and families who need us the most.

This position will support the ongoing development of our Salesforce deployment. The Analyst will work closely with another Salesforce Analyst, functional leaders, organizational units, and subject matter experts to identify, develop, deploy, and support business processes including fundraising/development, mentoring, volunteers, business development, and operational programs. This role is part technical project manager, part administrator, and part business analyst. The Salesforce Business Analyst will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of the platform. They will also work on special projects as requested by the Director, CIO, and other members of the leadership team, as needed.

Essential Duties and Responsibilities:

The person in this role will work closely with the Director, senior leadership, and departments to:

• Provide technical support to users via the organizations help desk tracking system
• Handle basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce data feeds and other integrations
• Work with end users to gather, understand, and define business requirements
• Assist in training of new users, and grow the Salesforce skill set across the organization
• Facilitate testing of new Salesforce functionality rollouts
• Produce functional, technical and system design documentation
• Provide expert support to end users in managing system and process changes
• Serve as system administrator for the Salesforce environment

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must also be a self-motivated and hard-working individual who is willing to be flexible in a fast-paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

• Bachelors degree in Computer Science, Business, Engineering, IT Management, or related field strongly preferred or equivalent experience
• 3+ years of Salesforce experience, preferably at a non-profit, in lieu of degree is acceptable
• Salesforce Admin (ADM201 and ADM211) certification preferred

Relevant Experience:

• 2+ years of experience as a Salesforce administrator or Salesforce analyst
• Experience with non-profit(s) strongly preferred

Relevant Knowledge, skills, and abilities:

• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
• Strong understanding of Salesforce, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Proven ability to design and implement new processes and facilitate user adoption
• Excellent project and time management skills and a positive attitude
• Proven ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally, upwards, and external vendors
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills
• Ability to communicate across all levels of the organization and work with a diverse team

Benefits

Medical, Dental, Prescription Drug Coverage and Vision
401(k)
2 weeks paid vacation
12 paid sick days per year
11 paid holidays

Paid Parental Leave
Mileage Reimbursement (when applicable)

Tuition reimbursement

Growth & development through continuous training

Clinical and administrative advancement opportunities

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.