Associate Business Analyst - Group Support Job at Delta Dental of Washington in

We are seeking an Associate Business Analyst to join our team! This position assists our Group Support team, and acts as a liaison between Group Administration and Group Support when issues arise.The Associate Business Analyst researches, triages and finds answers to complex client and internal questions. The ideal candidate will be a professional, organized individual with a team approach and problem-solving mindset.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $52,140.00 - $72,930.00, and for Eastern Washington varies between $47,400.00 - $66,300.00. Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation reserve the right to change the responsibilities at any time with or without notice.

• Research and provide accurate and timely responses to internal and external inquiries regarding eligibility from clients, client representative, brokers, subscribers, dental offices, Finance, Marketing, I.T., and Operations.
• Drive continuous improvement by assisting in identifying problem areas and recommending solutions.
• Monitor the Group Support inbox and assign work as appropriate to skill level of team.
• Provide support to the Group Administration/Group Support teams and backfill on an as needed basis.
• Serve as the first point of contact for issues to be prioritized prior to going to Group Support (from Operations, Sales etc).
• Participate in design sprints and conceptualization to support ideas that are brought forward by the team.
• Analyze data to determine alternate methods, procedures and changes in processing methods and practices.

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• Strong verbal and written communications skills, including professional, client-appropriating correspondence.
• Validated digital literacy, particularly speed and accuracy in data entry.
• Confirmed understanding of 834/eligibility files.
• Decision making skills to determine elevation of issues to the appropriate stakeholders.
• Detail oriented with a high level of accuracy.
• Strong organizational skills and ability to prioritize.
• Flexible work style to adapt to independent and teamwork.
• 1-3 years of analysis and project experience working with both external and internal resources.
• At least one year insurance eligibility or billing/accounts receivable experience is required.
• In-depth knowledge of Dental on Demand and DDWA processes preferred.

Travel:

This position requires occasional travel.

Operational Demands:

The operational demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To request disability accommodation please contact your manager or HR Business Partner.

• Ability to sit and work at a computer keyboard for extended periods of time.
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.

Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)