Administrative Receptionist Job at Burnett Specialists in Stafford

Position: Administrative Receptionist 

Address: Stafford, TX 77477

Hours: 7:30 – 4:30. Full time in office 

Benefits: Full benefits and 401k

Salary: $41,000 - $50,000 annually 

General Statement

Reporting to the Supervisor – Foundation Accounts, the Receptionist cordially greets and welcomes all customers making each visit to our organization a positive experience.  This individual is responsible for receiving calls from the public and employees and routing callers to the appropriate party in a manner that helps them feel like a valued customer.  This individual also performs diversified administrative duties supporting various departments and assists with a variety of Company activities and functions. The Receptionist provides superior customer service to management and employees through the diligent coordination, communication, and completion of all steps involved in assigned duties.

Duties and Responsibilities

• Greet and assist guests in a timely, friendly and welcoming manner leaving guests with a positive, first-class impression of the Company.  

• Welcomes employees and visitors with a positive, can-do approach that portrays the highest levels of customer service. Demonstrates a sense of urgency in meeting customer needs.

• Owns the lobby area to make sure it stays neat and tidy and guests are comfortable while waiting.

• Creates and provides badges to customers/guests and politely collect badges from guests exiting the campus.

• Courteously and efficiently answers all incoming calls and accurately and rapidly routes calls in accordance with established guidelines.

• Adeptly handles difficult or angry customers while maintaining poise, remaining calm and polite at all times.

• Proficiently uses all features of the Company’s telephone systems and customer support tools in a high call volume environment.

• Assists with event preparation responsibilities as needed, including room set up with supplies/equipment, coordination of seating arrangements, meal provisions, decorating, etc.

• Performs various administrative duties including but not limited to: supporting departments with various mailings/filing, making hotel and travel arrangements, fielding maintenance support questions, providing wireless access for approved guests, maintaining safe site records.

• Follow safe work procedures and Company safety policies and procedures, which includes but is not limited to:

o Obeying warning signs and postings.  

o Immediately reporting any injury, accident, or near-miss incidents.

o Reporting unsafe hazards and unsafe conditions.

o Completing safety training by the due date.

o Using personal protective equipment as required by the employer.

o Contributes to team effort by performing related duties as required.

Knowledge & Experience

• High School diploma or equivalent required with some college business course work preferred.

• Knowledge of office administrative procedures and standard office equipment.

• Prior inbound call experience preferred with demonstrated exceptional phone etiquette.

• 1-3 years administrative experience, customer service or equivalent education and training.  

• Basic Microsoft office computer experience.