Safety & Security Officer Job at Hilton Phoenix Tapatio Cliff Resort in Phoe

Job Summary:

A Safety & Security Guard is responsible for providing protection for hotel guests employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility.

Responsibilities:

QUALIFICATIONS:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR First Aid and Heimlich maneuver Certified.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR First Aid and Heimlich maneuver Certified.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain radio contact with the Front Desk/Night Auditor at all times.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Check I.D. of visitors/employees as necessary.
• Open secured areas for authorized personnel.
• Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
• Check lights and door locks. Investigate auto accidents/theft.
• Respond to complaints.
• Assist guests to their rooms or help guests enter their rooms.
• Conduct room theft investigations.
• Assist during medical emergencies.
• Investigate assault complaints.
• Assist outside agencies as necessary.
• Provide escort.
• Respond to employee altercations.
• Assist with intoxicated guests.
• Respond to security alarms.
• Be knowledgeable about hotel and guestroom locking systems.
• Monitor TV cameras (CCTV) (if applicable).
• Challenge suspicious persons.
• Check safety hazards. Make rounds.
• Administer First Aid/C.P.R as necessary.
• Administer Heimlich maneuver to choking victims.
• Complete Incident/Accident Reports in a clear and concise manner.
• Answer phone and dispatch.
• Work special functions as requested.
• Receive deliveries.
• Deliver requested items to guest rooms.
• Make wake-up calls.
• Pick up items left on property (during rounds).
• Assist with van runs as requested.
• Assist Front Desk with Express Check-outs and newspaper delivery.
• Handle items for Lost and Found_ according to the standards.
• Attend meetings as required.
• Other duties as required.

Property Details:

Surrounded by the desert landscape of Phoenix's North Mountain, this all-suite hotel offers luxurious amenities, enjoyable activities and delicious dining options for an unforgettable holiday.

Pointe Hilton Tapatio Cliffs Resort features the Falls Water Village, the perfect place for family fun. The Village features 3 acres of swimming pools with waterfalls and a 150 feet waterslide. Relax in one of the private cabanas while sipping a refreshing drink from the Cascades Cafe.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan