Lead Account Manager (Hybrid)

Overview How You'll Make an Impact As a Lead Account Manager in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon's Digital Media Solutions that align with client business objectives as well as leading internal teams to successful execution of personalized digital campaigns. You will leverage your deep understanding of consumer behavior, marketing principles, and Epsilon's personalized media capabilities to develop innovative campaign strategies that maximize client ROI and market share. Your ability to partner with Sales to identify opportunities for program optimization and incremental revenue will fuel account growth, and your strategic insights will help shape and expand client roadmaps. You will foster a collaborative cross-functional team environment and guide them and your direct report to deliver exceptional client service and achieve strategic goals, while your focus on operational efficiency and process optimization will ensure seamless campaign execution and scalability. Through your expertise in data analytics, you will monitor program performance, develop mitigation strategies, and provide actionable insights that drive continuous improvement. Your commitment to excellence will not only enhance client satisfaction but also help strengthen Epsilon's position as a market leader in personalized media solutions within the digital media landscape. What You'll Achieve Enhance client relationships by consistently delivering programmatic strategies that achieve client business objectives. Optimize internal processes and ensure operational efficiency for streamlined campaign execution. Provide clients with valuable insights that drive decision-making and program optimization. Guide and mentor an Account Manager or Specialist, fostering a culture of continuous improvement and collaboration. Build strong, lasting client relationships by delivering innovative, data-driven solutions that align with client goals. Who You Are What You'll Bring With You Client Strategy & Relationship Management: Reporting & Analytics: Execution, Process, & Project Management: Operational Efficiency: Management & Leadership: Why you might stand out from other talent: Bachelor's degree from a four-year college or university preferred. 7 years of experience in Account Management, preferably in digital marketing or within an interactive agency. Proven experience in media planning, strategy development, and campaign execution. Exceptional client service acumen with strong presentation, communication, and writing skills. Strong proficiency in Excel, Word, and PowerPoint. Excellent multitasking abilities with experience managing multiple projects. A track record of working across teams and departments to achieve goals. Ability to think strategically and quickly adapt to changing circumstances. Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: Time to Recharge: Flexible time off (FTO), 14 paid holidays Time to Recover: Paid sick time Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon is an Equal Opportunity Employer. J-18808-Ljbffr