Collections Manager

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

The Role

As Collections Manager at Podium, you will play a key role in managing and optimizing our accounts receivable processes to help drive our company's financial success. In this position, you'll work closely with both internal teams and clients to ensure timely and accurate collections, minimize outstanding balances, and prevent customer churn. You'll have the opportunity to lead a team to help build strong customer relationships, and contribute directly to the growth of a high-performing, innovative business. If you're a proactive, results-driven professional with a passion for problem-solving and process improvement, we want to hear from you!

Responsibilities

• Understand and be the primary expert for the status of accounts receivable and collections related targets and metrics
• Manage large amounts of customer data and maintain collections cycle for all past due balances
• Manage and coordinate the collections efforts of multiple team members
• Build and refine collections processes to maximize team resources to reduce customer churn related to delinquent billing
• Communicate clearly and effectively with other departments the results of collections efforts
• Collaborate with various departments to improve the efficiency of collections
• Calculate and report on collections metrics on a weekly basis
• Manage relationship and communication with third-party collections agencies as necessary
• Perform analysis on and forecast churn levels related to delinquent billing
• Assist with other accounting/finance projects as necessary

Requirements

• 3-5 years related collections experience
• Bachelor's degree in accounting or similar field preferred
• Management experience preferred
• SaaS industry experience preferred
• Excellent interpersonal, decision-making and analytical abilities
• Exceptional verbal and written communication skills
• Eager, quick learner with strong teamwork spirit
• Attention to detail with the ability to manage multiple projects simultaneously
• Strong knowledge of Excel and ability to learn new systems

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status