Banquet Houseman

Job Description

Position: Banquet Houseman

Department: Food and Beverage

Job Summary: Obtains event orders and follow them with a strong attention to detail in the set up and break down of events.

Duties and Responsibilities (specific areas of responsibilities include but are not limited to):

1. Obtains instructions on how the banquet is to be set up. Follows event orders exactly with a strong attention to detail.
2. Communicates all pertinent information to the banquets team.
3. Makes sure all elements of a banquet are set up: Sets up all necessary banquet supplies.
4. Assists with transporting food/beverages to event location.
5. Ensures that banquet space is prepared prior to events performing or directing such activities as arranging stages and podiums, buffet service set-up functions, or assembling a dance floor.
6. Maintains banquet rooms, hallways, storage, and service areas in clean and excellent condition.
7. Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
8. Offers warm and sincere welcome/farewell to all guests using a guest's name, when possible, and making good eye contact.
9. Provides general resort information for guests; upsells other services and amenities.
10. Remains alert, courteous, and helpful to guests and team members at all times; resolves complaints in a diplomatic and levelheaded manner quickly, professionally, and effectively during events.
11. Maintains constant awareness of services, promotions, and events offered by Casino Del Sol Resort to inform guests.
12. Follows established procedures for lost and found articles.
13. Tears down banquet space after events: Assists with clearing of tables; ensures that all equipment is torn down and supplies put away; removes centerpieces/décor and stores appropriately; removes soiled linens and arranges for cleaning; and ensures proper handling, cleaning and sanitation of equipment, china, glass, and silver.
14. Confers with department head to review achievements and discuss needed changes in goals or objectives.
15. Ensures uniform and personal appearance is clean and professional.
16. Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of event standards, practices, and procedures as well as food and beverage products, services, and equipment.
2. Knowledge of the different types of banquet room setups.
3. Knowledge of applicable laws and regulations as well as Casino Del Sol Resort's internal controls, policies, and procedures.
4. Computer proficiency with Microsoft Office Suite software, especially word processing application.
5. Strong organizational, planning, and time management skills.
6. Strong communication and interpersonal skills.
7. Skill in working courteously with the public as well as developing and maintaining strong working relationships.
8. Ability to interact well with guests and team members.
9. Ability to effectively multitask with an attention to detail.
10. Ability to exercise independent judgment.
11. Ability to resolve complaints in a diplomatic and levelheaded manner.
12. Ability to stand for most of a shift.
13. Ability to work in a fast-paced environment that may be stressful at times.
14. Ability to stoop, bend, walk, reach objects above shoulder height, and use hands.
15. Ability to lift or move one hundred (100) pounds, with or without a reasonable accommodation.

Minimum Qualifications:

1. Experience as a Banquet Houseman in a hospitality environment OR any combination of academic education, professional training, or work experience in a similar roll in a comparably.
2. Must either possess or obtain valid Food Handler's card and ServSafe certification within three (3) months of employment.
3. Must be able to lift or move one hundred (100) pounds, with or without a reasonable accommodation.
4. Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
5. Must have employment eligibility in the U.S.
6. Must be able to obtain, maintain, and retain a non-valid gaming license.

Preferred Qualifications:

1. High School or General Equivalency Diploma