Collabera
Order Processing Specialist
Collabera, Colonie, NY, United States
Description
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Order Processing Specialist
Contract: Colonie, New York, US
Salary: $22.00 Per Hour
Job Code: 355956
End Date: 2024-12-14
Days Left: 19 days, 2 hours left
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Job Details:
Industry: Publishing & Information Services
Title: Order Processing Rep II
Location: Colonie, NY
Duration: 3 Months
Day - to - day:
- Responsibility for providing superior service by analyzing customers' requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.
- The FA may support both Fulfillment and Service of Process (SOP) functions.
- The FA fulfills initial filings and document requests (e.g., retrieval requests, incorporations, formations).
- FA activities include learning the complex and comprehensive CT product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing the client within the industry and territory.
- Process State or customer documents following established Standard Operating Procedures utilizing proprietary and MS suite applications.
- Understand and follow security guidelines Create process documentation.
- Assist in issue resolution with internal and external customers.
- Work with team members to assist in the training and implementation of process and policy changes. Assist customers, team members and/or vendors with training on products, jurisdictional requirements using a consultative approach.
- Analyze data and recommend process improvements and reporting Assist in special project work as assigned.
Requirments:
- A minimum of two years of customer service or related work experience .
- High school diploma or equivalent certification.
- Some college preferred.
- Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
- Proficient with MS Office Suite applications including Word, Excel and Outlook along with excellent data entry skills.
- Ability to multitask and demonstrate ability to problem solve .
- Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment
- Office Clerk
- Customer Service
- Administrative Assistant
- Data Entry
- Office Admin
- Excel
- Recruiter
- Phone
- Nandini Das Gupta
- nandini.dasgupta@collabera.com
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