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Genesis Resources

Casualty Claims Supervisor

Genesis Resources, Wilmington, DE, United States


Casualty Claims Supervisor

Location: Wilmington, DE

Our client is seeking a Casualty Claims Supervisor to oversee a team of claims adjusters, TPA partners, and claims support staff. This role focuses on managing frequency claims (auto and liability), driving operational efficiency, and ensuring exceptional customer service.

Key Responsibilities:
  • Supervise claims adjusters and service teams, ensuring performance metrics are met or exceeded.
  • Manage, coach, and guide team performance, including goal setting and compensation processes.
  • Lead claims handling for auto and liability, delivering superior service to customers, agents, and business partners.
  • Oversee the claims process, including investigations, coverage reviews, reserving, negotiation, and settlement.
  • Provide technical expertise and direction on casualty claims resolution.
  • Analyze insurance coverage and clearly communicate positions in alignment with company guidelines.
  • Set and adjust reserves within authority limits, recommending changes as necessary.
  • Ensure TPA network quality through contract management and service-level agreement oversight.
  • Travel as needed for business purposes.
Qualifications:
  • Bachelor's Degree or equivalent experience.
  • 3-5+ years of casualty claims management, including auto, homeowner, and injury claims.
  • Experience with high exposure and complex casualty claims, TPA management, and high-net-worth policies.
  • Proficiency in systems such as CCC, ARMS, and Copart preferred.
  • Strong analytical, decision-making, communication, and negotiation skills.
  • Exceptional customer empathy and a proactive approach to innovative improvements.
  • Professional demeanor with the ability to thrive under pressure.