Assistant Director

POSITION: Assistant Director of Permanent Supportive Housing

DIVISION: Programs – Permanent Supportive Housing

LOCATION: Multiple Sites

WHY JOIN US :

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With over 40 years of experience and 11,000+ people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION :

The Assistant Director of Permanent Supportive Housing is responsible for supervision of program implementation of Intensive Case Management Services (ICMS) for the various LA Family Housing Permanent Supportive Housing sites (PSH) that serve single adults, families, and veterans experiencing homelessness in Los Angeles County. The Assistant Director of Permanent Supportive Housing will ensure that the PSH team is providing high quality ICMS PSH services to all participants in permanent housing. They will ensure sites practice seamless day to day quality service delivery and homeless service best practices. They will also ensure proper documentation, contractual occupancy and enrollment rates, and statistical data are maintained and accurately reported in appropriate databases. The Assistant Director of Permanent Supportive Housing will perform a variety of skilled duties directly related to program management activities, including but not limited to, reviewing reports and ensuring contractual outcomes are met.

WHAT YOU'LL DO :

• Represents LAFH as the secondary point of contact for all PSH contracted programs, including programs connected to the LA County Department of Health Services (DHS), Department of Mental Health (DMH), and the Housing Authority of the City of Los Angeles (HACLA)
• Works in collaboration with Director of PSH, AD of PSH, and AD of PSH Wellness to continue and strengthen the program principles of Housing First, Harm Reduction, Trauma Informed Care, and person-centered care through enhanced training sessions and program implementation at all PSH Sites.
• Oversight of service provision in Permanent Supportive Housing ICMS activities provided by LAFH Permanent Supportive Housing staff
• Conducts weekly supervision meetings with staff; provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations
• Evaluates program manager reports to assemble full department reports
• Leads and participates in regular scheduled meetings with departmental Managers, Funding Agency Program Managers and Property Managers for case conferencing and coordination of services
• Address clinical needs of participants and programs, which includes (but are not limited to) crises interventions, clinical supervision, and clinical case conferencing
• Provides crisis intervention case consults as needed to staff and ensures department managers are supporting their teams in upholding the goals of ICMS to maintain housing
• Participate in the on call rotation for after hours resident advocate support
• Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all ICMS contracts.
• Works with department managers and the Quality Assurance Team to ensure services are tracked efficiently, consistent data collection within appropriate program data systems Homeless Management Information System (HMIS) and Client Housing Access Monitoring Program (CHAMP, if applicable) is maintained; on-going program file reviews are consistent; and any other monthly, quarterly, and/or annual reporting as contractually required is completed

MANAGING STAFF

• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff
• Aid in onboarding activities for PSH Program Managers, Housing Stabilizers and Resident Advocates, offering expertise in assessment, documentation, linkage, and safety protocols.
• Communicates company goals, safety practices and deadlines to team
• Promotes team member adherence to company regulations and performance goals
• Motivates team members and provide on-going supervision and feedback
• Conducts timely performance evaluations and ensure submission to HR
• Coach and develop direct supervisors and assess performance
• Conducts work schedules
• Reviews and approves timesheets
• Ensures staff attends and completes required trainings
• Documents and consults with HR regarding employee relation and staff performance issues
• Ensures clear communication of departmental goals and outcome measurements
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards

OTHER

• Attends regular staff and agency meetings
• Additional tasks, projects and responsibilities as assigned by supervisor
• Ability to work a 9/80 work schedule and be available on-call 24/7 as a secondary contact to provide guidance and supervision with crisis intervention as needed, and/or other PSH building related issues

WHAT YOU'RE SKILLED AT :

• Passion for ending homelessness, with superior knowledge of related best practices (motivational interviewing, housing first, harm reduction, trauma informed care, etc.)
• Strong clinical judgement and ability to resolve mental health crises
• Exercise independent judgment and leadership abilities, with strong written and verbal communication skills
• Understanding of the Coordinated Entry System (CES) and its overarching goal of achieving “functional zero”
• Working knowledge of the HACLA/HACoLA voucher system
• Social service or non-profit management experience and ability to work independently
• Extensive knowledge of issues and resources related to homelessness (medically fragile adults, substance use, mental health, domestic violence, etc.)
• Detail-oriented with an ability to manage and comply with a variety of program requirements
• Ability to work closely and effectively with other departmental leadership to achieve program goals and maintain excellent service delivery
• Ability to work in an environment subject to ongoing change
• Outstanding organizational skills
• Proficient in computer systems (Microsoft Word, Excel, PowerPoint, Outlook)
• Bilingual (English/Spanish) desirable
• HMIS and CHAMP experience required

OTHER

• Maintains and executes confidential information according to HIPAA standards
• Obtain and maintains CPR/First Aid Certification
• Ability to pass post offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 30% of the time
• Use of a personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Ability to work a 9/80 work schedule and be flexible with working weekends

WHAT YOU'VE ACCOMPLISHED :

• Masters in Social Work (MSW), Masters of Public Administration (MPA), Masters of Psychology (MA) or related field preferred
  • LCSW/LMFT
• At least three (3) years of social service experience
• At least two (2) years of relevant management and supervisorial experience in social services

WHAT WE OFFER :

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility, Professional Development Funds, Emergency Funds, and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

Travel Required
Yes. 30% Travel required; Use of personal vehicle required

Qualifications

Education

Preferred
  Masters or better in Psychology.

Preferred
  Masters or better in Psychology  Masters or better in Public Administration.

Preferred
  Masters or better in Psychology  Masters or better in Public Administration  Masters or better in Social Work or related field.

Experience

Required
  2 years: At least two years of relevant management and supervisorial experience in social services
  3 years: At least three years of social service experience

Licenses & Certifications

Preferred
  LMFT
  LCSW


Employment Type: Full Time