New Relic
Senior Technical Support Engineer
New Relic, Denver, Colorado, United States, 80285
Senior Technical Support Engineer
Senior Technical Support Engineer
Senior Technical Support Engineer
Req ID
FY25|COS|#6882
Location(s)
Denver, Colorado, USA; Jackson, Wyoming, USA; Las Vegas, Nevada, USA; Phoenix, Arizona, USA; Reno, Nevada, USA; Salt Lake City, Utah, USA; Vancouver, Washington, USA;
Work arrangement(s)
Fully Remote (works exclusively from home)
Your opportunity
As a New Relic Support Engineer you know more about our products than any other function, and you feel a sense of pride and happiness helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp, so we can provide extraordinary assistance in a constantly evolving technical landscape. We emphasize training, knowledge, collaboration and customer empathy - your learning opportunities are vast! You will collaborate with fellow Support Engineers to creatively and passionately tackle customer problems, while honing your technical skills. You will use your insight and inventiveness to help us identify recurring or systemic problems and suggest ways we might address them. You are committed to equity and inclusion, and eager to work with a team that cultivates and celebrates intersectional diversity.
What you'll do
Support New Relic customers by solving complex installation, configuration, and data exploration requests. Work with and learn from an energetic, highly engaged, encouraging and collaborative team. Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience. Increase your skill set through additional training and exposure to other emerging technologies featured in our product suite. Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS). This role requires
3+ years experience delighting customers in a support role. Experience with Linux-based web hosting and Linux environments (services, permissions, and file manipulation). Knowledgeable in troubleshooting systems and network issues. Experience building, maintaining, and/or monitoring servers in an enterprise environment. Experience with AWS and containerization technologies such as Docker and Kubernetes. Can demonstrate authoritative troubleshooting skills and can get creative when the answer is not obvious. You exhibit a high level of empathy-even with customers who are having a bad day. This opening is for a position working day shift hours, Mon-Fri. Working occasional weekend days or holidays may be required on an as-needed basis. Bonus points if you have
You have worked in a DevOps environment or Software Engineering role You have experience as a Technical Support Engineer in Enterprise or SaaS companies Experience with other IaaS platforms such as Azure, GCP, etc. You are AWS, GCP, Azure Cloud Certified or CKA Certified. Experience in Network and/or System Administration. Understands the concept and use of automation/configuration management using tools like Ansible, Chef, Puppet or an equivalent. Experience working with observability tools. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process
Please note that visa sponsorship is not available for this position. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy. Estimated Base Pay Range: $ 86,000 - $ 107,000 The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Wage - midpoint
107,000
Wage - minimum
86,000
#LI-MM1 #LI-Remote
This field has no functionality and it was added so that we could display the separator above
Senior Technical Support Engineer
Senior Technical Support Engineer
Req ID
FY25|COS|#6882
Location(s)
Denver, Colorado, USA; Jackson, Wyoming, USA; Las Vegas, Nevada, USA; Phoenix, Arizona, USA; Reno, Nevada, USA; Salt Lake City, Utah, USA; Vancouver, Washington, USA;
Work arrangement(s)
Fully Remote (works exclusively from home)
Your opportunity
As a New Relic Support Engineer you know more about our products than any other function, and you feel a sense of pride and happiness helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp, so we can provide extraordinary assistance in a constantly evolving technical landscape. We emphasize training, knowledge, collaboration and customer empathy - your learning opportunities are vast! You will collaborate with fellow Support Engineers to creatively and passionately tackle customer problems, while honing your technical skills. You will use your insight and inventiveness to help us identify recurring or systemic problems and suggest ways we might address them. You are committed to equity and inclusion, and eager to work with a team that cultivates and celebrates intersectional diversity.
What you'll do
Support New Relic customers by solving complex installation, configuration, and data exploration requests. Work with and learn from an energetic, highly engaged, encouraging and collaborative team. Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience. Increase your skill set through additional training and exposure to other emerging technologies featured in our product suite. Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS). This role requires
3+ years experience delighting customers in a support role. Experience with Linux-based web hosting and Linux environments (services, permissions, and file manipulation). Knowledgeable in troubleshooting systems and network issues. Experience building, maintaining, and/or monitoring servers in an enterprise environment. Experience with AWS and containerization technologies such as Docker and Kubernetes. Can demonstrate authoritative troubleshooting skills and can get creative when the answer is not obvious. You exhibit a high level of empathy-even with customers who are having a bad day. This opening is for a position working day shift hours, Mon-Fri. Working occasional weekend days or holidays may be required on an as-needed basis. Bonus points if you have
You have worked in a DevOps environment or Software Engineering role You have experience as a Technical Support Engineer in Enterprise or SaaS companies Experience with other IaaS platforms such as Azure, GCP, etc. You are AWS, GCP, Azure Cloud Certified or CKA Certified. Experience in Network and/or System Administration. Understands the concept and use of automation/configuration management using tools like Ansible, Chef, Puppet or an equivalent. Experience working with observability tools. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process
Please note that visa sponsorship is not available for this position. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy. Estimated Base Pay Range: $ 86,000 - $ 107,000 The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Wage - midpoint
107,000
Wage - minimum
86,000
#LI-MM1 #LI-Remote
This field has no functionality and it was added so that we could display the separator above