TEKsystems is hiring: Customer Service Representative in Indianapolis

Description

Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. CSRs do all of this in a timely, professional and of service manner.

Pay - 16/hr

General responsibilities include:

1. Provide excellent customer service and one call issue resolution

2. Handle incoming phone calls and assigned email requests along with escalated items

3. Assist participants with registration and log in issues

4. Assist participants with navigation on the site for their specific program

5. Assist participants with overall questions concerning the applications available to them on the private portal

6. Work with Account Management on escalated issues of a non-routine nature

7. Assist members complete the Health Survey over the phone

8. Perform other, varied job-related duties as assigned

Skills

Customer service, data entry, healthcare, insurance

Top Skills Details

Customer service, data entry, healthcare, insurance

Additional Skills & Qualifications

1-3 years of experience in a techincal call center environment or transferable skills

-All interviews will be video conference.

-Training/start is ALL onsite in the office. (reminder our suite number is now 190)

-This is a HYBRID ROLE. In office attendance is expected throughout their contract.

-In office training is mandatory.

-CRSs will be in office the first few weeks after training BEFORE working from home.

-The office will remain open for those that do not desire to work from home.

-CSRs must live within 1 hour or less of the office due to the hybrid role

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position will be accepting applications until Nov 30, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.