Customer Service Representative Job at TEKsystems in Indianapolis

TEKsystems is hiring a Customer Service Rep for a healthcare management client in the Indianapolis area!

Description

Customer Service Representatives serve customers via telephone and email. They thoroughly and efficiently gather participant information, address concerns and issues, educate participants to prevent the need for future contacts, and document interactions. CSRs do all of this in a timely, professional, and service-oriented manner.

General responsibilities include:

• Provide excellent customer service and one call issue resolution
• Handle incoming phone calls and assigned email requests along with escalated items
• Assist participants with registration and log in issues
• Assist participants with navigation on the site for their specific program
• Assist participants with overall questions concerning the applications available to them on the private portal
• Work with Account Management on escalated issues of a non-routine nature
• Assist members complete the Health Survey over the phone
• Perform other, varied job-related duties as assigned

Shifts: You will be assigned an 8 hour shift between the hours of 8a-9p Monday-Friday

Location: North East Indianapolis - must live within 1 hour or less of the office due to the hybrid nature of this role

• First 5-6 weeks will be fully onsite. The hybrid schedule includes 2 days in office and 3 days WFH.

Additional Skills & Qualifications

• 1-3 years of experience in a technical call center environment or transferable skills
• High School Diploma or GED.
• Demonstrated customer service and issue resolution skills.
• Strong detail orientation and listening skills.
• Proficiency in the utilization of computer software applications, including MS Word and MS Excel.
• Effective verbal and written communication skills.
• Pleasant telephone voice, tone, and manner.
• Willingness to work a flexible schedule and overtime when needed.
• Successful completion of a background check and drug screen is required.

Home Office Requirements:

• Must have a private room with a door.
• Ability to hardwire the laptop into the internet (cannot use WiFi).
• WFH cannot be a substitute for childcare.

Additional Information:

• All interviews will be conducted via video conference.
• Candidates must have no obligations within their first 60 days of employment as 100% attendance is required during training.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position will be accepting applications until Dec 11, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.