AVASO Technology Solutions
Information Technology Support Engineer -L2
AVASO Technology Solutions, Memphis, Tennessee, us, 37544
About AVASO:
AVASO
is an IT solution provider with coverage in more than 150 countries as well as global distribution capabilities. We have a proven track record of success providing best-of-breed technology solutions to enterprises of all sizes, including some of the worlds largest brands. Website : https://www.avasotech.com/ Job Summary Position Title -
IT Support Engineer- L2 Location-
Memphis, TN Type Of agreement-
Full time (w2) Note - Legally authorize to work in USA without any visa sponsorship. Job Description Provide technical support as point of contact for IT for the site. End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required New users onboarding preparing IT assets and tools. Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock. Executive / VIP support. Coordination and remote hand support to backend team for Network & server smart hand support. IP phone, Video conference support, Level 1 Multifunction Printers support. Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. Supporting midrange servers. Supporting network devices such as switches, routers, Wireless Aps with the help of backend team. Handing tickets on ServiceNow or similar ticketing system. Troubleshooting VPN. Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. Troubleshooting MS Windows 10. Troubleshooting MS Office 365 issues for end-users. Office IT Asset Management. Coordinate external vendors when engaged for support. Work independently and coordinate inhouse IT projects. Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOPs and Runbooks for global team use Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning. Should be leading the project support team. Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co-ordination. DESIRED SKILLS & EXPERIENCE 4+ years experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment. In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access. Knowledge & experience with ServiceNow or similar ticketing system. Understanding of Active Directory. Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS. Self-disciplined and highly motivated. Good decision-making skills Should be able to priorities workload based on SLAs and user impact.
is an IT solution provider with coverage in more than 150 countries as well as global distribution capabilities. We have a proven track record of success providing best-of-breed technology solutions to enterprises of all sizes, including some of the worlds largest brands. Website : https://www.avasotech.com/ Job Summary Position Title -
IT Support Engineer- L2 Location-
Memphis, TN Type Of agreement-
Full time (w2) Note - Legally authorize to work in USA without any visa sponsorship. Job Description Provide technical support as point of contact for IT for the site. End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required New users onboarding preparing IT assets and tools. Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock. Executive / VIP support. Coordination and remote hand support to backend team for Network & server smart hand support. IP phone, Video conference support, Level 1 Multifunction Printers support. Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. Supporting midrange servers. Supporting network devices such as switches, routers, Wireless Aps with the help of backend team. Handing tickets on ServiceNow or similar ticketing system. Troubleshooting VPN. Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. Troubleshooting MS Windows 10. Troubleshooting MS Office 365 issues for end-users. Office IT Asset Management. Coordinate external vendors when engaged for support. Work independently and coordinate inhouse IT projects. Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOPs and Runbooks for global team use Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning. Should be leading the project support team. Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co-ordination. DESIRED SKILLS & EXPERIENCE 4+ years experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment. In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access. Knowledge & experience with ServiceNow or similar ticketing system. Understanding of Active Directory. Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS. Self-disciplined and highly motivated. Good decision-making skills Should be able to priorities workload based on SLAs and user impact.