Service Desk Technician

Responsibilities: Manage networking infrastructure, deployments, provisioning, and support Facilitate resources, onsite visits, and support requests via ticketing systems Escalate tickets to NOC or MSP, collaborating with the business systems group Travel across the US to provision POS equipment for the retail operations team Perform hardware refreshes, including updating networking and equipment at older stores Support primarily POS and Mac systems (100% Mac at all stores) using Teamwork POS system (iPad on Teamwork Commerce software and payment terminals) Utilize JAMF Pro, Microsoft 365, Slack, Zoom, Dropbox, Teams, and Zendesk ticketing system Requirements: 3-4 years of experience troubleshooting Mac devices using JAMF Experience resolving tickets using Zendesk or a comparable ticketing system Experience supporting retail stores or working outside normal hours (stores are open on weekends) Ability to work independently as the sole service desk contractor Startup experience is a plus Compensation: $28/hr to $33/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.