Quality Assurance Specialist Records Management

KITS Job ID 2440055 KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity. Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Quality Assurance Specialist Records Management to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag IT Systems is seeking an experienced Records Management Quality Assurance Specialist to ensure the quality and accuracy of our client’s records management operations. This position is responsible for establishing and maintaining quality assurance procedures, monitoring performance metrics, and ensuring compliance with standard operating procedures (SOPs). Essential Functions, Responsibilities & Duties may include, but are not limited to: The Records Management Quality Assurance Specialist will play a critical role in maintaining the highest standards of quality and accuracy across our records management processes. The primary responsibilities of this role include: Establish and maintain procedures for adhering to performance metrics and SOPs Create and update workflow diagrams to identify quality control checkpoints Identify quality issues and recommend solutions to improve processes and outcomes Submit quality control reports, verifying the accuracy of data entry activities Inspect worksites to ensure compliance with contract requirements and quality standards Proofread documentation and graphics for accuracy and adherence to original content Provide quality control checking for documents received from copying and word processing Work with limited supervision and collaborate with cross-functional teams Requirements Education: High school education Minimum of 3 years of experience in quality assurance and control Work Experience, Knowledge, Skills & Abilities: Understanding of quality assurance principles and best practices Ability to establish and maintain quality assurance procedures and performance metrics Experience in creating and updating workflow diagrams and process documentation Strong attention to detail and commitment to accuracy Proficiency in data analysis and reporting Excellent written and verbal communication skills Ability to work independently and with minimal supervision Collaboration and problem-solving skills Ability to obtain a Public Trust Desired Skills and Competencies: Professional certification in Project Management (e.g., PMP, CAPM) or Quality Processes and Systems (e.g., Six Sigma, Lean) Experience in a records management or document management environment Knowledge of relevant regulations and industry standards (e.g., NARA, ARMA) Familiarity with electronic document management systems (EDMS) and records management software Strong organizational and time management skills Continuous improvement mindset and commitment to process optimization Working Environment & Conditions This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 ​