Senior Finance Manager - Customer Service M365 + Security

Empower every person and organization on the planet to achieve more. That’s what inspires us, drives our work and pushes us to challenge the status quo every day. Through our Cloud-first strategy, we strive to deliver solutions that are optimized for the world and enable customers to drive their business more successfully. Microsoft’s Margin Strategy and Investment Optimization (MSIO) team is an exciting and fast-evolving finance team at the forefront of Microsoft’s Cloud-first strategy. We are looking for a talented and motivated individual to help shape the future of our cloud products.

The team’s charter is to optimize our investments in Customer Support across both M365 and Security, while providing visibility to variance drivers. As a Senior Finance Manager - Customer Support M365 + Security on this team, you will partner with Engineering and our Customer Service and Support (CSS) teams to transform support using AI by enabling Copilot and experimenting and leveraging several other ways to enable quick resolution of cases, increase self help and deflection and revolutionizing Engineer productivity and customer satisfaction.

Responsibilities

• Lead analytical review of performance against plan/forecast and drive insights across a variety of metrics

• Partner with Engineering to delivery efficiencies with a high return on investment (ROI) to continue to drive down unit economics

• Pro-actively communicate volume variances to ensure capacity requirements are met to avoid incremental costs or customer satisfaction issues

• Exhibit leadership skills proactively driving and delivering high-impact results through both individual and v-team efforts

• Articulate findings into high quality communications and facilitate executive decision making across Customer Support Services and Engineering

Qualifications

Miniumu/Required Qualifications:

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field

• OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field

• OR equivalent experience.

Preferred Qualifications:

• Demonstrated ability to form and influence cross-functional partnerships to deliver high-value projects both as an individual and through v-teams with business partnering skills

• Proven data and financial modeling capabilities and ability to work with financial systems

• Ability to communicate complex analysis in a simple way. Executive level oral and written communication skills.

• Proven leadership skills, with demonstrated results in proactively driving and delivering high value/high-impact project results through both individual and v-team efforts.

• Ability to drive best-in-class decision support in ambiguous environments.

• Partnering capabilities, with the ability to influence others without direct authority and appropriately push back when required.

• Deep understanding of the technology industry, particularly commercial public and private cloud services, business models and economics preferred

• Comfort working at multiple altitudes, from strategic/high-level projects to detailed cost of goods sold (COGS) analysis

• Ability to handle multiple tasks under tight deadlines, quickly prioritize for impact and the resourcefulness to deliver

Financial Analysis IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for this role until December 16, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .