MSCCN is hiring: Bilingual Administrative Assistant in Springfield

Description We are offering a short term contract employment opportunity for an Administrative Assistant in Springfield, Massachusetts. This role is pivotal in our operations, with a focus on providing exceptional customer service, handling inbound calls, and maintaining accurate data entries. Responsibilities: Answering and routing inbound calls in a professional manner Delivering outstanding customer service to both internal and external clients Accurate data entry and maintaining up-to-date customer records Handling email correspondence with clients and team members effectively and promptly Scheduling appointments and managing calendars using Microsoft Outlook Creating and editing documents using Microsoft Word and PowerPoint Processing and analyzing data using Microsoft Excel Balancing inbound and outbound calls to ensure smooth communication Proactively monitoring customer accounts and taking necessary actions. Requirements Proficiency in Microsoft Office Suite including Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word Proven experience in Answering Inbound Calls and handling Inbound Outbound Calls Strong customer service skills and experience Proven ability to perform Data Entry tasks with high accuracy Experience with Email Correspondence in a professional setting Ability to Schedule Appointments and manage calendars effectively Excellent written and verbal communication skills Strong organizational skills and attention to detail Ability to multitask and prioritize tasks effectively Demonstrated ability to work both independently and within a team environment High school diploma or equivalent education level required Previous experience in an administrative role would be advantageous. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking 'Apply Now,' you're agreeing to Robert Half's Terms of Use (.