Lisa M Koch American Family Insurance is hiring: Customer Service Representative

Job Summary: As a Customer Service Representative at the Lisa Koch Agency of American Family Insurance, you will be the first point of contact for our customers. Your primary responsibility will be to provide exceptional service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. You will play a crucial role in maintaining our reputation for outstanding customer service.

Annual Base Salary Based on Experience

Mon-Fri Schedule

Career Growth Opportunities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about insurance policies, coverage options, and claims processes.
• Assist customers with policy changes, billing inquiries, and payment processing.
• Resolve customer complaints and issues efficiently, escalating to higher management when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay up-to-date with company policies, products, and services to provide accurate information to customers.
• Participate in training sessions and team meetings to continuously improve service skills.

• Property and Casualty License
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service, preferably in the insurance industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with patience and professionalism.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work independently and as part of a team.